Welcome to the new Customer First Update
November 2010
The Improvement Service has taken responsibility for Customer First after a new sub-group was established to be accountable for the budget, service performance and development programme.
The new Customer First sub-group has outlined several key priorities as it spearheads an exciting new phase of the programme and reinforces the commitment to producing better, faster and more efficient services for the Scottish public. The sub-group will consider at their next meeting proposals on how these priorities can be taken forward collaboratively.
Scottish councils could make substantial savings as Customer First begins the transformational process of moving more public services online through the development of a national self-service model.
Customer First continues to make its mark on Scottish local government as it achieves impressive results and enhances the image of councils by helping to deliver improved services through a wide range of key projects.
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The Customer First Advantage:
In the new spending context for local government, the Customer First programme helps councils to deliver:
Better quality public services
through improved collaboration and learning
Faster response
by delivering 'first time' public services
Enhanced credibility
improving perceptions of local government
Lower costs
by delivering public services more efficiently
Wider coverage
ensuring people receive the services they're entitled to
Number Crunching:
£8.52 - the average cost of a face-to-face transaction
26p - the average cost of a public sector internet transaction
1.6 million - National Entitlement Cards being used
380,000 - the number of Young Scot cards now being used
3.2 million - the number of property records on the One Scotland Gazetteer
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