Improvement Service

Proposals for shared IT and human resources submitted to councils.

Clyde Valley councils set out case for shared support services

Detailed business case for £155m shared support services published.

Young Scot named best European youth card organisation at the European Youth Card Association annual conference.

Three Public Service Improvement Framework organisations honoured at 2011 Scottish Awards for Business Excellence.

Latest news on the development of the national Public Information Notices portal.

A group of Fife Council employees have made become the local authority's first Customer Service Professional Qualification graduates.

Events

There is growing recognition, but not yet consensus, about integrating Web 2.0 technologies into an organisation's workflows and business processes. There is a desire to develop more effective knowledge sharing and a culture of collaboration amongst staff, but little recognition of what this means in terms of organisational change. This one day workshop provides a practical and detailed introduction to Web 2.0 tools and techniques to support more effective collaboration and knowledge sharing.

In June, the Christie Commission report produced a roadmap for the future delivery of public services with service integration, a focus on preventative measures and personalisation at its core. Underlying all of the proposals is the need to improve outcomes. This Holyrood magazine conference examines the importance of the Christie recommendations within the context of the impending Scottish Government's Spending Review in October and explores how new working relationships and partnerships within the public sector can help deliver better outcomes for less.

For more events, see our online calendar.

Latest documents and resources on the IS site