Improvement Service

COSLA says recommendations on public service reform are "a journey that local government is both willing and able to travel".

Review of public sector ICT praises Improvement Service

Customer First programme held up as an "exemplar initiative" in McClelland Review.

Project update reveals a third of councils have public notices online, with five more ready to go.

Establishing a  sustainable approach to skills development is the focus of the Planning Development Programme as it enters its final phase.

Eighteen members of staff from Scottish Borders Council were inducted into the Customer Service Professional Qualification in June.

All materials from the IS/Accounts Commission seminar on member-officer working relationships are now available online.

Events

Creating Smarter Cities 2011 sets out to understand the experiences of municipalities that have signed up to the smart city agenda by studying the efforts made to create a smart people-based innovation network between cities and research centres. Speakers from the Amsterdam Innovation Motor, the cities of Manchester and Edinburgh; IBM, Microsoft and CapGemini; Edinburgh Napier University, Aristotle University, the Free University of Amsterdam, City University of New York, Karlstad University, MEMORI, TU Wien, Turin Polytechnic, and Manchester University; the EU, Scottish Enterprise and the Scottish Government, will look at how cities and research centres can be smart in delivering electronic services to citizens, and explore what are the high-level issues emerging and the way ahead for cities in Europe.

The SPEL Conference provides a unique forum for discussion and debate on all aspects of planning and environmental law.

For more events, see our online calendar.

Latest documents and resources on the IS site