Improvement Service

Councils' customer service qualification wins COSLA Excellence Award.

Glasgow named an IBM Smarter City

City to share in $50m technology and services grant from the IT company.

Materials from second in series now available.

IS website is "exceptionally good public sector website", says Better Connected 2011.

Events

Over the past year, SCR and the IS have been working on a project that aims to help partnerships embed an 'outcomes approach' in their local regeneration / poverty work. This workshop summarises the key points of learning gained from the hands-on work that has been carried out with five local partnerships. It will include input both from the main partners involved in the design of the project and the local areas that participated and will be an open and honest discussion of both the successes achieved and the barriers encountered in seeking to embed outcomes–focused working.

'Lean Government' refers to the application of 'Lean' production principles and methods to identify and implement the most efficient and value added way to provide government services. Lean is basically about getting the right things to the right place, at the right time, in the right quantities, whilst minimising waste and being flexible and open to change. This event will offer some insight into the many applications of lean thinking in the public sector.

For more events, see our online calendar.

Latest documents and resources on the IS site