Improvement Service

Report says councils could save money and increase customer satisfaction by better understanding how citizens want to access services.

Project identifies foundations for outcome-based budgeting

Work with Community Planning Partnerships helps demonstrate how budget decisions affect delivery of SOA outcomes.

Councillor Michael Foxley, Leader of Highland Council, picks up Herald award for campaigning on local issues. .

National awards provide launch pad for third and final level of Customer Service Professional.

Monthly update on the national Public Information Notices (PINs) portal.

Events

Offering customers increased online access to services – and improving take-up levels – demands a focus on the underlying performance, design and delivery of key services. An East Dunbartonshire Council-led project - run in conjunction with several councils and the Improvement Service - has used systems-thinking methodology to review existing processes and identify improvements to services affecting a wide range of customers.

This free workshop – open to all Scottish councils – will showcase the project's approach, key findings and learning points, as well to show how the methodology used can be applied to other local authorities and other services.

This event is aimed at providing information and advice to help councils improve their economic development activity, including the terms of the new Business Gateway contract, and discuss how to drive forward the wider aim of stimulating the Scottish economy and creating new wealth across the nation.

Dr Andrew McGuire, author of the 'Local Authorities' Economic Development Improvement Guide', recently published by the Improvement Service in association with SLAED and the Scottish Government, will be delivering the opening address.

For more events, see our online calendar.

Latest documents and resources on the IS site