The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
Tel. 01506 283807
Organisational Development (OD) is a whole system approach to change. OD is not about quick-fix solutions but takes a long-term holistic approach to improving organisational performance and effectiveness through building the capacity to work more innovatively and collaboratively in order to achieve the organisation’s strategic goals.
Through the public service reform agenda, councils and their partners need to jointly deliver improved outcomes and tackle inequalities. Therefore, development needs to take account of the increasing need for public services to work together, whether through place-based approaches, joint approaches to prevention, or the need to deliver integrated services.
Learning and development may be one strand of work taken to support change but OD is ultimately wider than simply employee development.
To be effective, OD must have the support of senior leaders. They need to set the strategic vision and direction and the changes that flow from this vision need to be embedded and owned by workers at all levels of the organisation by aligning the organisation's systems with its people.
OD uses interventions to make system wide, permanent changes in the organisation. Some of the interventions currently being used in councils and CPPs are as follows:
Given the rapidly changing nature of public services organisational development increasingly needs to support transformational and cultural change.
With a greater emphasis on co-production and co-creation of services with individuals, families and communities, there is a need to focus more on community development and the ability of the organisation to engage effectively and encourage increased participation.
The IS provides:
For more information on or support with any of these issues, contact Dot McLaughlin.