Diagram showing elements that feed into change management
  • Change Service

    Change management is a process through which councils and their community planning partners transform services to improve outcomes for people and communities.


    The 2015 Community Empowerment Act and associated legislation around participation, asset transfer and Local Outcome Improvement Plans set out considerable transformation opportunities for councils and partners. However, we also recognise that a number of change programmes are in place to meet the challenging financial situation faced by all.


    The change team at the Improvement Service helps councils and partnerships deliver transformational and operational level change. We use a range of methods including:


    • knowledge transfer
    • capacity building
    • change management checklists and toolkits
    • research papers
    • business analysis support.


    The team is also developing a challenge/critical friend role with respect to change management. This service is designed to help councils consider the extent of their change management programme and whether it is transformational from an outcomes and public service reform perspective. We will work directly with councils on this and also publish research and publications that focus on the change process in the current environment.

  • Change Managers' Network

    The Change Managers Network (CMN) was formed in January 2015 to give local authorities in Scotland a network to coordinate the sharing of good practice and facilitate discussion on change.


    This network now has over 400 members with representation from all 32 Scottish local authorities and many community planning partners including police, fire, NHS and third sector.


    To help grow this network the Improvement Service has created an online community through the Knowledge Hub platform. Joining the CMN on the Knowledge Hub is the easiest way to gain access to all initiatives which we coordinate through the CMN such as:


    • a popular webinar programme (see below) showcasing good practice, expert opinions on change and tools which can be used within the workplace
    • events and workshops on topics which are relevant to the public sector change community in Scotland
    • open training opportunities either through e-learning or one off physical events
    • offerings from our partner organisations including toolkits and events hosted by councils and other improvement bodies such as Healthcare Improvement Scotland


    The Improvement Service is committed to helping to grow this network to make it as useful and active for members as possible. To do this we need to hear from our members and work collaboratively with partners to deliver relevant content to all involved. If you have any ideas about developing the network further or would like to find out more then please contact David Morton, Project Officer.

  • Business Analysis

    The Business Analysis Service at the Improvement Service works alongside local councils to help them improve the quality and efficiency of public services


    The Business Analysis Service can offer consultation, advice and practical support to all Scottish councils. Our fully accredited business analysts have a wealth of experience in business change and can offer support from the initial investigation phase right up until the implementation phase of a business change project.


    Find out more in our Business Analysis section.

  • Useful Documents/Resources



    Leading Transformation - The English Local Government Experience

    The recent SOLACE (Scotland) Conference closed with a masterclass around the English local government experience of leading transformation. Hosted by Annemarie O’Donnell, Chief Executive, Glasgow City Council, and one of SOLACE Scotland’s portfolio leads within the Leadership, Governance and Transformation Strategic Theme, this masterclass provided delegates with the opportunity to hear from the following speakers:


    • Tony Reeves, Deloitte and ex-Chief Executive, Bradford City Council
    •  Donna Hall, CBE, Chief Executive, Wigan Council
    • David Harker, Deloitte
    • Angela Mitchell, Lead Partner, Deloitte Local Government Consulting Team


    Each speaker presented their experiences of leading and driving transformation at a time of severe financial austerity, including the challenges they encountered, how they overcame them and the lessons learned. The paper provides a write-up from that masterclass and is intended to further inform and support councils in their change and transformation programmes.




    Income Generation Research, July 2017

    Alternative Service Delivery Models in Scottish Local Authorities 2017

    Change Manager's Network Survey Report 2017

    Change Manager’s Network Survey Report 2015


Gerard McCormack
Programme Manager

Tel. 01506 283850

Email Gerard


Clare Sherry
Senior Project Manager

Tel. 01506 283809

Email Clare

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