Change management is a process through which councils and their community planning partners transform services to improve outcomes for people and communities.
The 2015 Community Empowerment Act and associated legislation around participation, asset transfer and Local Outcome Improvement Plans set out considerable transformation opportunities for councils and partners. However, we also recognise that a number of change programmes are in place to meet the challenging financial situation faced by all.
The change team at the Improvement Service helps councils and partnerships deliver transformational and operational level change. We use a range of methods including:
The team is also developing a challenge/critical friend role with respect to change management. This service is designed to help councils consider the extent of their change management programme and whether it is transformational from an outcomes and public service reform perspective. We will work directly with councils on this and also publish research and publications that focus on the change process in the current environment.
The Change Managers Network (CMN) was formed in January 2015 to give local authorities in Scotland a network to coordinate the sharing of good practice and facilitate discussion on change.
This network now has over 400 members with representation from all 32 Scottish local authorities and many community planning partners including police, fire, NHS and third sector.
To help grow this network the Improvement Service has created an online community through the Knowledge Hub platform. Joining the CMN on the Knowledge Hub is the easiest way to gain access to all initiatives which we coordinate through the CMN such as:
The Improvement Service is committed to helping to grow this network to make it as useful and active for members as possible. To do this we need to hear from our members and work collaboratively with partners to deliver relevant content to all involved. If you have any ideas about developing the network further or would like to find out more then please contact David Morton, Project Officer.
The Business Analysis Service at the Improvement Service works alongside local councils to help them improve the quality and efficiency of public services
The Business Analysis Service can offer consultation, advice and practical support to all Scottish councils. Our fully accredited business analysts have a wealth of experience in business change and can offer support from the initial investigation phase right up until the implementation phase of a business change project.
Find out more in our Business Analysis section.
The recent SOLACE (Scotland) Conference closed with a masterclass around the English local government experience of leading transformation. Hosted by Annemarie O’Donnell, Chief Executive, Glasgow City Council, and one of SOLACE Scotland’s portfolio leads within the Leadership, Governance and Transformation Strategic Theme, this masterclass provided delegates with the opportunity to hear from the following speakers:
Each speaker presented their experiences of leading and driving transformation at a time of severe financial austerity, including the challenges they encountered, how they overcame them and the lessons learned. The paper provides a write-up from that masterclass and is intended to further inform and support councils in their change and transformation programmes.
Tel. 01506 283850
Senior Project Manager
Tel. 01506 283809