Scottish citizens can now use digital identity app Yoti to securely access their Improvement Service myaccount


Scottish citizens can now use digital identity app Yoti to securely prove their identity and verify their Improvement Service myaccount. Through myaccount, citizens can access a range of online public services such as paying council tax, requesting a parking permit or paying for school meals. Integrating Yoti into the myaccount service is the first step by the Improvement Service to deliver more digital services to Scottish citizens.  This forms part of the Improvement Service ambitions to further develop myaccount and its platform for digital services; it will also see new features and functionality added to the service and a better end-user experience, including a new user interface shaped by customer feedback.


Initially as a pathfinder, individuals will be able to use Yoti to:


  • Verify their myaccount and access public services in a quick and convenient way
  • Securely register and log into their myaccount without a username or password


To date, the process of verifying an individual is time-consuming, insecure, and heavily reliant on face to face processes, because proving identity online to a high degree of certainty has been difficult. The Improvement Service wanted to introduce a better experience for those with smartphones to be able prove who they are online.


The Improvement Service selected Yoti as one of their technology partners to help transform local and national services through innovation, and give citizens an easier and safer way to prove their age and entitlement.


The Improvement Service continues to be a key partner in a wider programme of work led by the Scottish Government to develop a common public approach to digital identity assurance, as part of digital public services. This work remains ongoing, with the project currently in a proof of concept phase of development.


Sarah Gadsden, Interim CEO The Improvement Service commented, “We committed to further develop the myaccount service to strengthen our offer and our support for digital transformation.  It is pleasing to see these new developments come to fruition and we look forward to further build upon these in the coming months.”


Robin Tombs, CEO and Co-founder Yoti commented, “After being selected by the Improvement Service last year to help give individuals an easier and safer way of proving their identity and entitlement to services, we’re delighted Scottish citizens can now use Yoti to securely log into their myaccount. The Improvement Service can be confident the right person is logging into the account, and in turn, individuals can verify their identity in a simple and secure way, and won’t have the hassle of remembering login details. We’re excited to work closely with the Improvement Service and local Scottish councils over the coming months to give citizens more ways to use Yoti.”


Yoti gives people more control over their personal data by allowing them to share specific identity attributes (i.e. just their name or 18+).


The free Yoti app is available for Apple and Android phones and takes less than five minutes to set up. People take a selfie and add an ID document with their smartphone, which is transformed into a digital identity.


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