The Improvement Service, in partnership with the Money Advice Service, is leading on the collation and analysis of data for the Common Advice Performance Management Framework (CAPMF). Formerly, the framework was known as the Money Advice Performance Management Framework (MAPMF). Following consultation with all Scottish local authorities in 2017, it was agreed that the framework would be extended to include welfare rights advice.
The framework aims to capture key performance indicators for money and welfare rights advice services funded by local authorities on both an in-house and commissioned basis. It forms part of the Improving Outcomes in Money Advice Project, whose initial research identified local authorities as the main funders of money advice services in Scotland.
The CAPMF has been developed in close consultation and co-operation with local authorities and other key stakeholders and provides a consistent basis for reporting and measuring money and welfare rights advice performance.
The framework is in its first iteration of reporting on the performance of both money and welfare rights advice. The previous three iterations reported solely on the performance of money advice services for 2014-17. In addition, this iteration will be the first in which local authorities are asked to report on the softer outcomes of advice (e.g. its impact on the health and wellbeing of clients).
With increasing uncertainty in relation to the future funding of money and welfare rights advice services in the face of ongoing budget cuts, as evidenced in the previous iterations of the framework, the need to demonstrate the impact of the services remains key.
Anyone interested in finding out more about this work should contact the project team via email@example.com.
All 32 Scottish local authorities submitted data returns regarding the money advice services they delivered or funded during the 2016-17 financial year. The data was analysed and a report was produced detailing the results.
The key findings were:
Reports were created for each individual local authority area containing the data submitted across the three years of reporting to date. Where possible, these reports outline any key performance changes in money advice services between 2014-15, 2015-16 and 2016-17. Each individual report is available to download in full via the summary pages listed below.
The data returns for the 2015-16 financial year, submitted by all 31 Scottish local authorities who fund money advice services, were analysed and a report produced. As this was the second iteration of the performance management framework, it was possible to compare the data provided with that reported for the previous year.
The key findings were:
Building on feedback from the first iteration of the MAPMF, the project team created reports for each local authority area which contain, on an individual basis, the data that was used to compile the overview 2015-16 report. Where possible, these reports outline any key performance changes in money advice services between 2014-15 and 2015-16, as suggested by the data supplied. Each individual report is available to download in full via the summary pages listed below.
The data returns for the 2014-15 financial year, submitted by 30 of the 31 Scottish Local Authorities who fund money advice services, were analysed and a report produced.
The key findings were:
This first report identified issues that were addressed following further discussion with Local Authorities and other key partners. As a result, several Framework indicators were revised, data collection approaches were reviewed, and a second version of the Indicator Guide was published for the 2015-16 iteration.
The Indicator Guide sets out the scope and aim of the Common Advice Performance Management Framework (CAPMF). It includes the measures used to assess performance and definitions for each indicator. The Guide also explains the process through which councils should submit data to the Improvement Service.
The first version of the Indicator Guide was created following numerous consultations involving all 32 Scottish local authorities, as well as key national stakeholders. Throughout the iterations of the framework to date, and through discussions with key stakeholders, the Indicator Guide has continued to be reviewed and revised.
The fourth version of the Indicator Guide, for reference during the 2017-18 iteration of the framework, will be uploaded shortly.
Previous versions of the Indicator Guide:
The data return template for the 2017-18 iteration of the framework will be uploaded shortly.
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