Young woman speaking to an advice worker

Health centre-based advisors improve outcomes and offer value for money


Locating advice workers in health centres and allowing them access to individual medical records (with consent) results in positive outcomes  for vulnerable people and represents good value for money, finds a new report.



A Social Return on Investment analysis carried out by the Improvement Service in partnership with NHS Lothian, Dundee City Council and Granton Information Centre, examined the effect of co-locating money and welfare rights advisors, with consensual access to medical records, in medical practices. It found that co-location has substantial benefits for patients, practice staff, advisors and funders.


The analysis found that every £1 invested in the service would generate around £39 of social and economic benefits. Other benefits included:


  • Service users said that they experienced improved health and wellbeing, felt less stigmatised, and had better and earlier access to services
  • Medical practice staff are able to make better use of their time and to focus on medical interventions
  • Medical  practices are able to deliver more cost-effective services
  • Advisors state that they have improved productivity and the number of appeals and on-going work is reduced
  • Funders were able to target resources at priority groups.


Read the full report.


The Money Advice Outcomes project team, which worked on the report, is holding a webinar on the 8 February 2017 from 2 - 3pm, which will outline the SROI process, as well as the report findings. You can register for the webinar  at