• Knowledge Hub

    Knowledge Hub is the UK’s largest public service collaboration platform. It’s the place where people working across public services go to exchange knowledge, experiences and ideas on how to improve services, and create connections with peers and experts in a secure environment.


    The Improvement Service is working with MYKHUB.NET Ltd, the provider of Knowledge Hub (KHub), to offer access to the platform to all Scottish public service organisations and support them in its use.


    KHub offers the opportunity to collaborate in groups around particular themes or projects, connect with colleagues across the public sector and beyond, and follow their activity. You can share and discuss ideas, enhance your expertise, discover more efficient working practices and be inspired to develop more innovative ways of working.


    Why use Knowledge Hub?


    Discover knowledge to help you do your job.

    • Keep up to date with current thinking.
    • Enhance your skills and expertise.
    • Compare and share information and data.


    Connect with people like you and experts to network with.

    • Develop and retain specialist knowledge.
    • Share what works with others.
    • Network and collaborate with peers.


    Save time and money.

    • Have global conversations from your desk.
    • Save hours of research time by learning from others.
    • Pool resources.


    Generate and incubate ideas to drive improvement.

    • Inspire innovation.
    • Create new ways of working.
    • Learn from leaders in your field.


    Raise your profile and that of your organisation.

    • Get in touch with new and existing customers.
    • Build relationships.
    • Develop customer insight.


    Get started on Knowledge Hub

    You can get started on Knowledge Hub today by registering on the site. If you’re interested in starting a Knowledge Hub group or just want more information, contact us on khubsupport@improvementservice.org.uk

  • Getting the most out of Knowledge Hub

    We regularly update this page with advice and tips on making the most of Knowledge Hub so please check back again.


    Your KHub Profile

    With over 1500 groups and over 110,000 members, the Knowledge Hub (KHub) is now the UK’s largest online public sector collaboration platform. From ‘Active Citizens’ to ‘Workforce Scotland’, there are groups encompassing hundreds of subject areas. How can you make sure you are visible in such a vast number of members?


    One way is to complete your KHub profile and give yourself a chance to be recognised and to network with other practitioners and experts in your field.

    Having a complete profile lets other members see who you are, helps to build trust and can help other participants ‘put a name to a face’. Completing your profile may also help other participants feel more comfortable about taking part in online discussions and may even encourage them to fill out their profiles too!


    The KHub platform can also use the information in your profile to suggest content that may be of interest to you, such as blogs, forum posts and documents.


    So how do you edit your profile? After logging into the KHub, you will see your name presented under the search bar on the top–right of the screen. Clicking on your name will present a menu; one of the options is ‘Edit profile’.


    The screen will refresh and you will be presented with a series of options down the left-hand side. The options on offer are: ‘general’, ‘login details’, ‘social media’, ‘profile picture’ and ‘privacy’.


    The screen defaults to the ‘general’ option and presents a series of boxes to complete, rather like an online form. Filling out as much detail as possible will help KHub recommend accurate content to you. Don’t forget to click on the ‘save’ button to keep your details stored.


    The ‘login details’ screen allows you to change your email address and add in any additional ones you want to be notified on. You can also change your password from this screen.


    The ‘social media’ screen lets you add in your social media account names and these are displayed on your profile.


    The ‘profile picture’ screen lets you change or delete your profile photo. We encourage you to include a photo as it lets others put a name to a face.


    Finally, the ‘privacy’ option lets you control who can see your details on the platform. There are a range of options you can control, including your email address, photograph and biography details, among others. You can decide to limit viewing to your connections, to site members or open to the public.


    It really is that easy, and once you have completed your profile, it is even easier to keep it up to date! Just click ‘edit profile’ again at any time and update the detail in the boxes, then click on ‘save’ to store your update. So, go on, update your profile today and make some new connections.

  • Support for your Knowledge Hub Group

    Self-help for your Knowledge Hub group

    The Online Help Centre contains lots of advice and guides on how to do the most common tasks on Knowledge Hub, as well as fixes for some common issues.


    Quick Start Guides

    These cover the KHub's main functions to get you up and running quickly. All the guides are available at https://khub.net/help-and-support/-/wiki/Main/Useful+Documents. The guides include:



    For information that's a bit more in-depth, you can try the following:



    How we can support your Knowledge Hub group

    If you can't find what you'd looking for online, or you're after support that's more tailored to you needs, you can get in touch with us for help. We can:

    • help you devise your group strategy by defining its purpose and by collecting and analysing data
    • help you grow your group by showing you how to send out direct invites, giving advice on promotion and referrals
    • show you how to moderate your group effectively by initiating discussion,  resolving disputes, soliciting responses and steering your community
    • help you develop content by writing content and encouraging others to contribute
    • help develop group relationships through personal participation, cultivating volunteers and befriending key members
    • show you how to plan for events and activities


  • Discover how people are using Knowledge Hub

    Take a look at how other organisations across Scotland are using Knowledge Hub.


    Dundee Advice Workers' Forum

    The Dundee Advice Workers Forum is a local network for people working in advice services to share information and experiences.


    The Forum meets 4-6 times a year but was looking for ways to improve communication between members on a day-to-day basis and increase partnership working across the sector.


    It established an online group on the Knowledge Hub, a secure online collaboration platform which enables colleagues across public and third sector services to connect, discuss, exchange knowledge and develop initiatives to improve public services.


    Download the full case study

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Mike McLean

knowledge & Collaboration Manager

Tel: 01506 283774

Email Mike


Kristoffer Boesen

Project Officer

Tel: 01506 283819

Email Kristoffer

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