• Money Advice Performance Management Framework

    The Improvement Service, in partnership with the Money Advice Service, is leading on the collation and analysis of data for the Money Advice Performance Management Framework (MAPMF).


    The Framework aims to capture key performance indicators for money advice services funded by local authorities on both an in-house and commissioned basis. It forms part of the Improving Outcomes in Money Advice Project, whose initial research identified local authorities as the main funders of money advice services in Scotland.


    The MAPMF has been developed in close consultation and co-operation with local authorities and other key stakeholders and provides a consistent basis for reporting and measuring money advice performance.


    The framework is now in its third iteration, having so far reported on the performance of money advice services for financial years 2014-15 and 2015-16. With increasing uncertainty in relation to the future funding of money advice services in the face of ongoing budget cuts, as summarised in a recent report by the project team, the need to demonstrate the achievements of the services and the difference they make remains as important as ever.


    Anyone interested in learning more about this work should contact the project team via moneyadviceoutcomes@improvementservice.org.uk.

  • 2015-16 Report

    The data returns for the 2015-16 financial year, submitted by all 31 Scottish local authorities who fund money advice services, were analysed and a report produced. As this was the second iteration of the performance management framework, it was possible to compare the data provided with that reported for the previous year.


    The key findings were:


    • Spending by local authorities on money advice services reduced by around 15% since 2014-15
    • Around 308 full-time equivalent staff members were employed in providing money advice services (50 fewer than reported for 2014-15)
    • 30% of service users had an annual household income of less than £6,000 and 60% had a household income of less than £10,000
    • Members of minority ethnic groups continue to access the service disproportionately well
    • The total combined debt of all clients who sought advice in 2015-16 was around £241m
    • The verified client financial gain accruing to users as a result of intervention by money advice services funded by local authorities across Scotland in 2015-16 was around £55m
    • For every £1 that was invested by local authorities in money advice services in 2015-16, individuals achieved a financial gain of around £4 -£6


    Download the full 2015-16 report


    Individual Local Authority Reports

    Building on feedback from the first iteration of the MAPMF, the project team created reports for each local authority area which contain, on an individual basis, the data that was used to compile the overview 2015-16 report. Where possible, these reports outline any key performance changes in money advice services between 2014-15 and 2015-16, as suggested by the data supplied. Each individual report is available to download in full via the summary pages listed below.


    Aberdeen City Council

    Aberdeenshire Council

    Angus Council

    Argyll & Bute Council

    City of Edinburgh Council

    Clackmannanshire Council

    Comhairle nan Eilean Siar

    Dumfries and Galloway Council

    Dundee City Council

    East Ayrshire Council

    East Dunbartonshire Council

    East Lothian

    East Renfrewshire Council

    Falkirk Council

    Fife Council

    Glasgow City Council

    Highland Council

    Inverclyde Council

    Midlothian Council

    Moray Council

    North Ayrshire Council

    North Lanarkshire Council

    Orkney Islands Council

    Perth and Kinross Council

    Renfrewshire Council

    Scottish Borders Council

    South Ayrshire Council

    South Lanarkshire Council

    Stirling Council

    West Dunbartonshire Council

    West Lothian Council

  • 2014-15 Report

    The data returns for the 2014-15 financial year, submitted by 30 of the 31 Scottish Local Authorities who fund money advice services, were analysed and a report produced.


    The key findings were:


    • Money advice services delivered or funded by Scottish Local Authorities employed an estimated 370 FTE staff members and represented an investment by councils of around £21m per annum
    • Money advice support was provided to some 165,000 initial enquirers and to around 61,000 existing clients throughout the 2014-15 financial year
    • Money advice services are predominantly used by the poorest members of society: 80% of service users had an income of less than £15,000 per annum
    • Money advice services have been highly effective in targeting a number of ‘hard to reach’ groups
    • The estimated average financial gain for service users was around £1,900. Given the typical profile of those supported, this represents a significant positive impact for many individuals living in poverty


    This first report identified issues that were addressed following further discussion with Local Authorities and other key partners. As a result, several Framework indicators were revised, data collection approaches were reviewed, and a second version of the Indicator Guide was published for the 2015-16 iteration.


    Download the full 2014-15 report

  • MAPMF Indicator Guide

    The Indicator Guide sets out the scope and aim of the Money Advice Performance Management Framework (MAPMF). It includes the measures used to assess performance and definitions for each indicator. The Guide also explains the process through which councils should submit data to the Improvement Service.


    The first version of the Indicator Guide was created following numerous consultations involving all 32 Scottish local authorities, as well as key national stakeholders. Following the 2014-15 and 2015-16 iterations of the MAPMF, and through discussions with key stakeholders, the Indicator Guide has continued to be reviewed and revised.


    Download the latest (third) version of the Indicator Guide


    Previous versions of the Indicator Guide:


  • MAPMF Return Template

    Download the Data Return Template for 2016-17


    All data returns should be submitted to Paige(paige.barclay@improvementservice.org.uk) by 26 May 2017.

  • FAQs

    Download our FAQs document or read them on our full website.


Karen Carrick

Project Manager

Tel. 01506 283566

Email Karen


Paige Barclay

Project Officer

Tel. 01506 283800

Email Paige

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