myaccount is the simple and secure sign-in service for online public services in Scotland.
It provides people living in Scotland with the ability to set up an online account. And, to use that online account - using a single user name and password if they choose - to access a range of online public services, such as paying council tax or requesting a parking permit, made available by service providers.
For public service providers, myaccount provides a secure and trusted authentication service that is standards-based, easy to integrate and free to use.
myaccount was soft-launched on 14 April 2014. Since then, it has been adopted by, among others, City of Edinburgh Council to allow citizens to access its online services securely, and by NHS Scotland to authenticate patients using ‘My Diabetes My Way’, its diabetes patient information portal.
myaccount has also been integrated with the National Entitlement Card Management System used to manage and fulfil National Entitlement Cards. As well as providing access to many public services, the card is used for the two national concessionary travel schemes run by Transport Scotland: one providing free nationwide bus travel to people aged over 60 years and to people with disabilities, and the other, the Young Person’s Scheme, which offers national discounted bus and rail travel to 16 to 18 year olds and young full-time volunteers aged 19-25.
For more information about myaccount, read the FAQs.
myaccount is based around four services:
myaccount services - sign-in, data, verify, notify
myaccount sign-in: a secure single sign-in capability that service providers can use for their web-facing applications. It includes tools for service providers to set up services and for service users to manage their accounts and subscriptions.
myaccount data: a data management service that maintains high levels of accuracy for myaccount records and gives service providers tools to improve the quality and accuracy of their own local data.
myaccount verify: a set of tools and business processes to validate and verify individuals and register service users for the myaccount service, and to resolve temporary person and address records.
myaccount notify: a secure notification and messaging service for keeping service providers informed of changes in circumstances for their registered users. It also includes trust brokerage facilities to allow service providers to feed back transactional privilege elevations so that assurance levels can be managed and maintained.
For more information about all these services, download the myaccount Service Catalogue.
A Service Providers' Portal has been developed to support the uptake of myaccount.
Aimed at existing and potential myaccount customers, the portal provides news, information and resources to assist in the integration of myaccount. These include documentation, policies, guidance and code snippets for service providers and suppliers interested in myaccount and looking to integrate it into their own service. Some documentation is public; some will require user authentication.
To access the resources, visit the portal at https://spportal.mycas.org.uk and either sign in with your myaccount or register for one. The myaccount team considers all requests and will grant access, as appropriate.
For more information, contact Martin Brown.
Scotland’s Digital Future: Delivery of Public Services set out an objective to develop a common approach to sign-in to online public services. Our approach to achieving this has been developed in partnership with the Scottish public sector. myaccount is the agreed national approach for individuals to sign-in to online public services. More information on the approach is available from the Scottish Government Digital Scotland blog.
In line with good practice, the Scottish Government has carried out a Privacy Impact Assessment on the policy to adopt a national approach to sign-in to online services, which is available to download.
The IS also carried out its own Privacy Impact Assessment, which is available on this site: myaccount Privacy Impact Assessment
A Data Privacy Impact Assessment was published in August 2018.
The Improvement Service operates and manages the myaccount service - which is Scottish Government-funded – and it builds on our previous experience since 2006 of developing and managing the National Entitlement Card and Citizen’s Account.
Formerly known as the Citizen’s Account, as well as a re-badging of its name, the myaccount service’s technology has undergone a comprehensive refresh, introducing new features and functionality in its wake.
Replacing one million National Entitlement Cards in six months – and making sure they went to the right people – was always going to be a massive task. Fortunately, the Improvement Service’s Data Hub was there to help.
The cost and administrative burden of cash handling in schools can be significant. When Aberdeenshire Council introduced an online payments system for school catering services across its secondary schools, using myaccount for authentication, there were benefits for parents, schools and the Council.
One year on from introducing new digital services using myaccount for customer sign in and authentication, Highland Council is well on its way to achieving its target of dealing with 40% of customer transactions online.
mygovscot ‘myaccount’ is the simple and secure sign-in service to access online public services provided by eligible public bodies in Scotland. It is the agreed national approach for individuals to sign-in to online public services within Scotland. This case study outlines its development.
How City of Edinburgh Council is using myaccount to offer automated services to its customers online.