• About myaccount

    The simple and secure sign-in service for online public services in Scotland.

    myaccount provides people living in Scotland with the ability to set up an online account. And, to use that online account - using a single user name and password if they choose - to access a range of online public services, such as paying council tax, requesting a parking permit or paying for school meals, made available by service providers.


    For public service providers, myaccount provides a secure and trusted authentication service that is standards-based, easy to integrate and free to use.


    myaccount was launched in 2014. Since then it has been adopted by 23 councils to allow citizens to access online services securely. It is also used by the award-winning “My Diabetes My Way,” NHS Scotland service, enabling their patients to securely authenticate themselves on the diabetes patient information portal.

  • myaccount Services

    myaccount is based around four services:


    myaccount sign-in: a secure single sign-in capability that service providers can use for their web-facing applications. It includes tools for service providers to set up services and for service users to manage their accounts and subscriptions.


    myaccount data: a data management service that maintains high levels of accuracy for myaccount records and gives service providers tools to improve the quality and accuracy of their own local data.


    myaccount verify: a set of tools and business processes to validate and verify individuals and register service users for the myaccount service, and to resolve temporary person and address records.


    myaccount notify: a secure notification and messaging service for keeping service providers informed of changes in circumstances for their registered users. It also includes trust brokerage facilities to allow service providers to feed back transactional privilege elevations so that assurance levels can be managed and maintained.

  • Upcoming Developments

    The Improvement Service operates and manages the myaccount service - which is Scottish Government-funded – and it builds on our previous experience of developing and managing the National Entitlement Card and Citizen’s Account since 2006.


    Formerly known as the Citizen’s Account, as well as a re-badging of its name, the myaccount service’s technology has undergone a comprehensive refresh, introducing new features and functionality in its wake.


    In August 2018, “next generation” contracts for myaccount and digital public services were awarded to four technology partners to further develop myaccount and its platform for digital public services. The new contracts will help myaccount maintain current services while developing new technologies and innovations to help meet emerging and future needs.


    This included the migration of the system to the next generation of cloud, providing much more flexibility and capacity to provide our customers with innovative, streamlined citizen-centric services.




    The new contracts also includes innovative pathfinders looking at developing verified digital identities, and testing out opportunities and applications for blockchain technologies.




    Stay tuned for our innovation plans and roadmap.

  • Case Studies

    Supporting Digital Innovation

    The Digital Public Services programme comprises a range products and services which help councils and partners deliver efficient, high quality public services. This case study looks at how it is supporting innovation in digital public services.

    Read the case study.


    Digital Public Services Project Delivery

    In 2018, the IS began looking for technology partners to help develop myaccount and its platform for digital services, and use it to support wider ambitions to realise Scotland’s potential in a digital world. Our twin requirements were to maintain business-as-usual with minimal disruption, and to exploit new technologies and innovation to help meet emerging and future requirements, bringing real benefits to Scotland.

    Read the case study.


    Online school payments in Aberdeenshire

    The cost and administrative burden of cash handling in schools can be significant. When Aberdeenshire Council introduced an online payments system for school catering services across its secondary schools, using myaccount for authentication, there were benefits for parents, schools and the Council.

    Read the case study.


    Digital transformation at Highland Council

    One year on from introducing new digital services using myaccount for customer sign in and authentication, Highland Council is well on its way to achieving its target of dealing with 40% of customer transactions online.

    Read the case study.


    myaccount - the secure and simple sign-in service for online public services

    mygovscot ‘myaccount’ is the simple and secure sign-in service to access online public services provided by eligible public bodies in Scotland.  It is the agreed national approach for individuals to sign-in to online public services within Scotland. This case study outlines its development.

    Read the case study.


    Trail-blazing digital services for Edinburgh citizens

    How City of Edinburgh Council is using myaccount to offer automated services to its customers online.

    Read the case study.