mygovscot myaccount service

Next Generation contract for myaccount and digital public services awarded


The Improvement Service has appointed four technology partners to further develop myaccount and its platform for digital public services.


The new contracts will help myaccount maintain current services while developing new technologies and innovations to help meet emerging and future needs. The four companies have been appointed for their different capabilities and strengths:


TCS, the multinational information technology (IT) service, consulting and business solutions company, will be the technology partner for IS core applications and services. It will act as the managing agent of the cloud hosting provider and any other 3rd party software license providers connected with delivering the IT applications and services. It will also coordinate innovation activity involving other partners. (Read the TCS press release)


Brightsolid, the Scottish cloud solutions company, has been awarded a new contract to migrate services operated and managed by the IS onto the next generation of the cloud.  Brightsolid and IS have worked together since 2013, with Brightsolid providing a dedicated IT infrastructure and hosting service to the IS over the past five years. (Read the Brightsolid press release)


Yoti, a UK-based digital identity platform, is to undertake a pathfinder initiative looking at the potential of YOTI’s free app to let Scottish residents prove their age and entitlement, online and in person.  (Read the Yoti press release)


Wallet.Services of Edinburgh has been chosen to test out opportunities and applications for blockchain technology in the delivery of public services under the IS’s management as well as those offered in conjunction with the IS’s partners. (Read the Wallet.Services press release)


The new contracts will begin in August 2018.


Sarah Gadsden, the IS’s interim Chief Executive added, “As we continue to evolve our multiple award-winning myaccount service and our broader digital offer, we are committed to providing a reliable and secure service and exploiting new technologies and innovating to meet our partners’ requirements.”


Cameron Walker, Head of Operations (myaccount) at the Improvement Service, said: “We value our reputation as a competent and trusted provider, and we value the role our partners have played in this success.  We look forward to working with our new partners as we implement a number of exciting new developments in 2018/19 and beyond.”


These services are funded as part of a three-year Memorandum of Understanding between the Scottish Government and the Improvement Service. The IS will continue to work with the Scottish Government and others on Online Identity Assurance (OIA) and with the OIA team to ensure delivery of the respective programmes are aligned. The Scottish Government’s OIA Programme is developing a secure and trustworthy mechanism by which an individual member of the public can demonstrate their identity online, to access public sector digital services.  Further information about the OIA and its Programme Plan can be found at: and for more details on the close working between Scottish Government’s OIA team and the Improvement Service, visit


The new arrangements will help the IS continue its progress with online public services, building on its strong foothold in local government and health. This includes increasing numbers of participating organisations and registered users - reaching 500,000 accounts in June 2018 - record high volumes of authentication requests and returning visitors. The new enhancements and features will directly support the Scottish Government’s ambitions for realising Scotland's full potential in a digital world.


More Information

The Improvement Service has developed a portfolio of services to support digital transformation on a national scale in Scotland.  These include myaccount, the secure authentication service operated and managed by the Improvement Service with Scottish Government funding, the National Entitlement Card, Data Hub, Parents Portal, bisaccount, OneScotland Gazetteer, Spatial Hub and tellmescotland. For more information, visit



Martin Brown, Head of Business Development, The Improvement Service


Telephone: 01506 283824

Mobile: 07824 548407