Vacancy - Senior Business Analyst


Post Title: Senior Business Analyst

Salary: £38,477 - £43,186

Duration of contract: 24 months. Secondments will be considered.

Hours: Standard working week is 36 hours, Monday to Friday. Hours can be worked flexibly in agreement with the Line Manager.

Location: Home based with a requirement to travel throughout Scotland.



The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £8 million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services.


Working for the IS means joining a small family of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland’s communities.


Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible and employees are rewarded with a generous annual leave entitlement of 40 days per year as well as a flexible working policy.


About the role

An exciting opportunity has arisen for a Senior Business Analyst to join the Local Government Digital Office. This post is fully funded for two years in collaboration with the Scottish Government Technology Enabled Care (TEC) Programme and will work as part of the Local Government Digital Office. The role will support both the Analogue to Digital Telecare Programme and the exciting new arena of developing the benefits realisation programme for digital services for the Scottish local government.


You will be expected to hit the ground running, working in agile multi-disciplinary team environments, focused on Scottish local government digital transformation of its services.


You will have excellent analytical and problem solving skills and a proven track record in user and business research. You will be adept at weighing up evidence from various (and potentially conflicting) sources, and have a flair for devising innovative and creative approaches to generating new user evidence.


You will be experienced in using a variety of user research methodologies to reveal actionable insights and build a rich picture of customers and other user groups. You will have strong analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to colleagues, and acting as a persuasive advocate for those needs both within the team and the department at large.


For further information about the role, download the job description.


How to apply

To apply for this position, please download the application form. Alternatively you can call Michelle Allan on 01506 282012 for an application pack.


All applications should be emailed to or sent to:


Michelle Allan

Improvement Service


Quarrywood Court

Livingston EH54 6AX


Applications should be returned no later than 5pm on Monday, 18 December 2017.



In accordance with the above Act, preferred candidates are required to confirm that they are eligible to work in the U.K. External candidates invited for interview will require to bring approved documentation to the interview as verification of their eligibility.  Details will be enclosed with interview letters.