Vacancy - Local Government Digital Office - Technical Author


Post Title: Technical Author

Salary: £28,063 - £30,536

Hours: Standard working week is 36 hours.

Location: Home based

Duration of contract: 1 year fixed term



The Local Government Digital Office (LGDO) is intending to be a centre of excellence in data, technology and digital, working with the councils to help them with their own transformation and ensuring they are creating top class digital services for citizens.


Thirty councils in Scotland have joined forces to drive a digital transformation in local services by establishing a partnership to improve how services work and councils serve residents. It is through this partnership that the new digital office has been set up. The group of 30 councils will fund the digital office for the next three years and the new team will be shared by all the participating councils.


The team will be expected to turn the digital transformation strategy into a set of actions that will set the long-term digital direction for local government in Scotland. They will work with all councils to help build a portfolio of collaborative initiatives and projects that exploit digital technologies to reduce the cost of services and improve the customer experience for citizens.


About the role

We are looking to recruit a technical author to support activities across various streams within the digital transformation portfolio to help make an impact in the exciting new arena of developing digital services for Scottish local government. Better digital services in local government will change the face of public services and have the potential to dramatically transform the future for millions of people. The primary focus will be on the three key projects of work for digital transformation which are:


  • Digital Leadership -  Looking at developing solutions in leadership, culture and skills to create the environment for change

  • Digital Services - Looking at creating co-designed services with citizens and staff then executing the delivery of these new services using digital technology to support the outcome

  • Digital Foundation - The underlying digital (technology and data) platform from which we build new services upon

This Technical Author post is fully funded for one year and will support project and programme managers with the delivery of written materials, such as best practice, case studies and framework guidance etc. for the  Digital Partnership. As such, you will be expected to hit the ground running, working in agile multi-disciplinary team environments and supporting several workstreams of activity concurrently within the scope of the Local Government Digital Programme.

You will have excellent written communication skills both aimed at a technical level and for a wider non-technical audience. You must also have strong analytical and research skills alongside a proven track record in technical authoring via publications on any media. Other skills required include good relationship management, collaboration and communications skills to name a few.

Within this exciting opportunity, you will be adept at analysing evidence from various (and potentially conflicting) sources, and have a flair for devising innovative and creative approaches to the design and presentation of written materials on time. This is a challenging role and will form a key part of a passionate and driven team, engaging a diverse range of stakeholders.

The Technical Author will work within a wider and virtual team including leaders from health and social care, Scottish Government, housing, procurement, academic, industry and innovation leads, as well as analysts, developers and technical staff.


Download the job description for full information about the role.


How to apply

To apply for this position, please download the application form. Alternatively you can call Alison Ritchie on 01506 282012 for an application pack.


All applications should be emailed to or sent to:


Alison Ritchie

Improvement Service


Quarrywood Court

Livingston EH54 6AX


Applications should be returned no later than 5pm on Wednesday, 4 April 2018.


A competency-based interview will take place week commencing 16 April (shortlisted candidates will be advised by email in advance of the interview).


For more information about competency-based interviews, see our 'Guide to Competency-based Interviews'.



In accordance with the above Act, preferred candidates are required to confirm that they are eligible to work in the U.K. External candidates invited for interview will require to bring approved documentation to the interview as verification of their eligibility.  Details will be enclosed with interview letters.