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What is POPIT?

The POPIT model shows the different components of a business system that must be considered when analysing opportunities for improvement:


  • People
  • Organisation
  • Processes
  • IT


Who is involved in the creation of a POPIT?

The process of creating a POPIT requires two key sets of skills. The first is the consultation and facilitation to understand the business situation. The second skill required is the artistry to visualise the work undertaken for this analysis.


Why use POPIT?

We need to understand all of these areas to uncover where problems lie and what improvements might be possible if the business system is to become more effective.  Taking a holistic view ensures not only that all aspects are considered but also the relationships.


How do you create and use your POPIT?

POPIT is not designed to be a burden for the change process. It should be viewed as a simple and quick approach to understand the business and its operating environment. Therefore a POPIT is created by a static review of documentation, models and internal processes as part of the baselining of existing ways of working.


As shown from the below phrases, a POPIT model is simply the baseline of the tasks outlined below in order for any new ways of working to adapt to the existing operating environment.


People – Roles, job description, skills, competence, management activities, culture and communication

Organisation – business model, external environment, capabilities and business memory

Processes – Value proposition, value chain and core business processes

Information – information requirements and standards

Technology – technical and application architecture


What happens next?

Remember that a POPIT does not solve any issues; it just gives you a good base of information for making decisions on the future way of working here. As such, when undertaken at the start of the change initiative, it should be reviewed as the project evolves to ensure that any developments proposed take into consideration the internal workings of the organisation.


Kelly Hunkin

Senior Business Analyst

Tel: 01506 283885


Heather Adams

Business Analyst

Tel: 01506 282879


Email the Business Analysis team



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