The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
For general queries, contact our switchboard on:
Tel. 01506 775558
This website is operated by the Improvement Service.
When you use the website, we collect certain information or data about you. This includes:
We DO NOT collect any personal data, apart from information that you volunteer, e.g. when you fill in a form on our site. When you do that, we will only use the information for the purpose you provide it.
We use the data we collect to:
We will only use the information for the purposes specified. We will never attempt to identify individual visitors to the site, nor associate the technical data collected with any individual. We will never pass the information and data we collect to a third party, unless we are legally obliged to.
Subscription to email newsletters is voluntary and you can unsubscribe to our newsletters at any time.
The Improvement Service website puts small files known as ‘cookies’ onto your computer. For more information about cookies, see ‘What are Cookies? Computer Cookies Explained'.
There are two types of cookie used on this site:
Most browsers allow you to turn off cookies or customise your settings for cookies. To find out how to do that, see the Help settings on your browser. Please note that if you turn off cookies or change your settings, some features may not work correctly.
Measuring site usage (Google Analytics)
We use Google Analytics software to collect data about how you use our website. We do this to help make sure the site is meeting its users’ needs and to help us make improvements.
Google Analytics stores information about:
If you don’t want Google Analytics to collect data about your site use, you can install the Google Analytics browser add-on.
Providing a search function
Our introductory message
You may see a pop-up welcome message when you first visit the Improvement Service website. If you click on 'Accept Cookies' we’ll store a cookie so that your computer knows you’ve seen it and not to show it again.
Providing Twitter feeds
On a number of pages (e.g. News, Welfare Reform, Planning Skills) we provide a feed from our Twitter accounts. These require a cookie to operate. If you do not accept cookies, the feed will not display.
We use a number of sites such as YouTube and Vimeo to provide videos on some pages of the site. These sites may set cookies when you visit these pages.