Tel. 01506 283800
The PSIF Benchmarking Network was established in 2010 by Clackmannanshire Council following recognition that there was an absence of reliable comparative results for PSIF organisations for benchmarking for improvement, particularly for people, customer, and community results.
As anyone involved in self-assessment knows, results play a key part in this process by helping to demonstrate what an organisation achieves. Results also help to show that there are measures in place to monitor performance and assess whether objectives have been met; this in turn helps to drive improvement in service delivery.
The work of the network involves undertaking further analysis on results to compare and challenge performance, to look in more detail at the corresponding processes and practices and the way services are managed and delivered. Only once the intelligence that lies behind the results is considered, does it become easier to identify the differences between organisations, to understand why these occur, and to identify what needs to be done to improve a particular aspect of service delivery.
The network operates within a culture of openness and a spirit of sharing knowledge and good practice with the ultimate aim being learning and improvement for the benefit of our customers and communities.
The network collates its annual results and produces data on a range of people measures. This shows what organisations have achieved in terms of motivating, involving, developing, and valuing their employees. Some organisations were pleasantly surprised to be the benchmark for others as they felt their work in a particular area was still under development, but they have willingly shared their journey with others in the Network.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.