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Public Service Improvement Framework - a performance improvement model for public service organisations

Contact

Barry McLeod

Programme Manager

Tel. 01506 283800

Email Barry

E-learning

PSIF Startup Course

(A2L registration/login required. To register for A2L, contact David Barr)

PSIF Benchmarking Network

The PSIF Benchmarking Network was established in 2010 by Clackmannanshire Council following recognition that there was an absence of reliable comparative results for PSIF organisations for benchmarking for improvement, particularly for people, customer, and community results.

 

As anyone involved in self-assessment knows, results play a key part in this process by helping to demonstrate what an organisation achieves. Results also help to show that there are measures in place to monitor performance and assess whether objectives have been met; this in turn helps to drive improvement in service delivery.

 

The work of the network involves undertaking further analysis on results to compare and challenge performance, to look in more detail at the corresponding processes and practices and the way services are managed and delivered.  Only once the intelligence that lies behind the results is considered, does it become easier to identify the differences between organisations, to understand why these occur, and to identify what needs to be done to improve a particular aspect of service delivery.

 

The network operates within a culture of openness and a spirit of sharing knowledge and good practice with the ultimate aim being learning and improvement for the benefit of our customers and communities.

 

The network collates its annual results and produces data on a range of people measures. This shows what organisations have achieved in terms of motivating, involving, developing, and valuing their employees. Some organisations were pleasantly surprised to be the benchmark for others as they felt their work in a particular area was still under development, but they have willingly shared their journey with others in the Network.

 

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