The FAQs have been grouped into sections to help you find what you are looking for.
- What is PSIF?
- How does the PSIF work?
- Can the wording of the questions in the PSIF Framework be changed?
- Can I use PSIF to look at a theme, such as Community Safety?
- What is the difference between PSIF and EFQM?
- How do we know if PSIF is robust?
- Can PSIF be implemented in all public sector organisations?
- Does the framework allow flexibility?
- How will PSIF support the improvement of efficiencies within my organisation?
- How often does PSIF get updated?
- What scrutiny arrangements are in place for PSIF?
- If we become part of the PSIF partnership, can our organisation brand the framework with a different name?
- What Quality Assurance mechanisms are in place?
- How can PSIF be used to determine budget preferences?
- Will PSIF link with my existing performance management system?
- How do I get started with PSIF?
- How much does PSIF cost?
- What training do we need for PSIF? How do we access this training?
- What employee resources are required to support PSIF roll-out?
- What approaches can the Assessment Team use in carrying out the self-assessment?
- Who carries out PSIF assessments?
- What are the scoring options?
- How important is the scoring?
- What do you mean by corporate assessment and service assessment?
- If I'm doing a corporate assessment, how many questions would I need to work through? Do all corporate assessments use the same questions?
- Who would facilitate a corporate assessment?
- What is a realistic timescale to implement PSIF?
- How often should the Improvement plans be reviewed?
- How should Elected Members be engaged with PSIF? Should they take part in the corporate assessment? How have other councils approached this?
- What are the options for introducing PSIF into the organisation?
- How do you decide which Service Areas to start with?
- What are the key milestones/activities for planning a self-evaluation?
- What should be agreed with Service Managers prior to undertaking self-assessment?
- How do I prepare my implementation plan? What is expected?
- What format should the report to the service take?
Links to Other National Initiatives/Frameworks
- How does PSIF support and integrate with SOAs?
- What is an LiP Standard?
- What is the CSE Standard?
- Does PSIF consider equalities issues?
- Are the questions mapped to EFQM, LiP and Customer Service Excellence Standard word for word?
- Our various services undergo a number of inspections - is PSIF another layer on top of these inspections?
- If I already have the Customer Service Excellence/Charter Mark or LiP accreditation, how will this help me with PSIF?
- My organisation already uses EFQM, can I still implement PSIF?
- By implementing PSIF, do we automatically get LiP and the Customer Service Excellence Standard?
- What is the relationship between PSIF and improvement tools, such as Kaizen, six sigma, etc?
- Links between PSIF and BV2?
- What are the benefits to my organisation of implementing the PSIF?
- What is the main benefit of using PSIF rather than another quality framework?
Support, Advice and Assistance
- Can I benchmark with other PSIF organisations?
- What is on offer with regards to ongoing support for PSIF?
- What is the e-tool? What does it do?
