A consortium of Scottish local authorities – under Falkirk Council’s lead - developed and launched the Change Management Action Pack in 2005. The initiative was one of a number of workstreams within the Customer First programme. The Change Management Action Pack is a collection of documents and presentations intended to offer good practice guidance for any public sector organisation undergoing significant change.

1. Consultation Methods - Good practice guidance on consultation methods including techniques for identifying and managing stakeholders and their interests.
2. Trade Union Consultation - Good practice guidance on techniques for working with Trade Unions including recommendations to secure the involvement of Trade Unions in the change process.
3. Training - a package of training to assist employees who are undergoing any change; who are undertaking new roles; or who are required to work together and in partnership with new colleagues.
4. Leadership - a package of Leadership Behaviours against which managers can be assessed to identify training needs for managing the change process.
5. Contractual and Remuneration Issues - Good practice guidance on identifying the contractual and remuneration issues which need to be addressed as part of any change process.
6. Communication Strategy - a recommended communications strategy for a change process.
7. HR Strategy - a recommended HR Strategy based on best practice covering areas such as family friendly policies etc.
8. Recruitment - identifying methods and recommended best practice for recruitment to posts including slotting and matching.

Acknowledgements

The publication of the Change Management Action Pack was possible through the contribution and commitment of a number of individuals who formed the Change Management Theme Group of the CRM/CA Programme.  The CRM/CA Programme gratefully acknowledges the valuable contribution of the following under the leadership provided by Falkirk Council.

Kathleen Docherty, William Robertson, Andy Glen, Karen Algie ( Falkirk Council ); Carol Vanzetta, Fiona McLeod ( Renfrewshire Council ); Jackie Phillips ( Clackmannanshire Council ); Kenny Downes ( South Lanarkshire Council ); Janet McKenzie ( City of Edinburgh Council ) and Linda Wilson ( East Renfrewshire Council ).