• is web-based with no password necessary to access the resources
• is free to use and available now
• provides a generic nine-stage Framework or Route Map for the running of Continuous Improvement projects
• incorporates a bank of tools, techniques & templates that provide guidance and support for running projects from start to finish
• provides a bank of downloadable training & support materials
• is a valuable resource for capturing, leveraging & sharing knowledge & experience from improvement projects ongoing across Scottish councils.

Fundamentally, it’s designed with a view to provide practical help to those involved in service provision & managing change focus on valuing what’s important from customers’ rather than organisations’ perspectives.

The Toolkit is also designed with flexibility in mind in terms of the way it can be used; it’s intended to complement, rather than replace, existing approaches.

We invite you and your colleagues to:

• use this web-based resource and benefit from it
• provide feedback to us on areas for improvement