Eighty-one per cent of stakeholders are satisfied or very satisfied with the support they receive from the Improvement Service (IS) - an increase of 4% from 2017.
The figure comes from the annual stakeholder survey carried out by the IS as part of our performance management. We use the results and feedback from the survey to inform the continuous improvement plans for our products and services.
A summary of the responses and our planned improvements stemming from the survey is available at www.improvementservice.org.uk/documents/corporate/SRCorporate2018Final.pdf
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.