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Satisfaction with Improvement Service increasing


Eighty-one per cent of stakeholders are satisfied or very satisfied with the support they receive from the Improvement Service (IS) - an increase of 4% from 2017.


The figure comes from the annual stakeholder survey carried out by the IS as part of our performance management. We use the results and feedback from the survey to inform the continuous improvement plans for our products and services.


A summary of the responses and our planned improvements stemming from the survey is available at


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