The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
We provide a number of consultancy and facilitation services to support all councils and Community Planning Partnerships to deliver improved outcomes, as well as services relating to enhancing the learning and skills of officers and elected members, facilitating performance management and improvement and research. A full list of our services is below.
The Business Analysis Service offers consultation, advice and practical support with business/service change and transformation.
Facilitating the Change Managers Network, supporting local authorities' change activities, and sourcing and sharing good practice.
The Economic Outcomes Programme works to help councils maximise the impact of their economic development activities.
Supporting the development of closer links between community and spatial planning to achieve better places and outcomes.
Improving the impact of Scotland’s money advice services and supporting councils and their partners in this process.
Supporting capacity building to improve the performance and effectiveness of organisations.
Exploring opportunities to share services among the 32 roads authorities and Transport Scotland.
Leading the development of spatial information products and a collective approach to collective data management across Scottish local government.
Supporting the work of the National Violence Against Women Network with Community Planning Partnerships and elected members.
Assisting councils and their partners in effective workforce planning.
Support for the professional development of Scottish councillors.
Addressing learning and development needs in planning services.
Working with Community Planning Partnerships to support their self-assessment and improvement planning.
Helping Third Sector Interfaces to clarify and strengthen their role in community planning.
Our research team manages analytical projects, undertakes bespoke analysis, and conducts independent research projects in order to improve the local government evidence base.
For all queries contact:
Tel. 01506 282012