The Improvement Service delivered a Stakeholder Workshop on 14 January 2019 in Glasgow.
The event brought together representatives responsible for the commissioning and monitoring of local authority-funded advice services (including debt, benefits, housing advice) from across Scotland. Thirty-four stakeholders participated in the event, representing 24 local authorities. A range of organisations made presentations on the day including the Improvement Service, Scottish Government, Big Lottery, Citizens Advice Scotland and the Scottish Legal Aid Board.
The event created a space for promoting the use of the Framework for Public Funding of Advice and for local authority commissioners of advice to:
Materials from the event can be downloaded below.
Lesley Haddow, Financial Inclusion Manager, Glasgow City council
Andrew McGuire, Head of Transformation, Performance & Improvement, Improvement Service
Sandra Sankey, Project Manager, Money Advice Outcomes, Improvement Service
Joe Dowd, Team Leader, Consumer and Citizens Advice Team, Scottish Government
Philip Morland, Funding Manager, Big Lottery Fund (Scotland)
Aaylia Seyal, Director of Customer Journey, Citizens Advice Scotland
Alison Bean, Policy Development Officer, Scottish Legal Aid Board
John Campbell, Financial Inclusion Manager, North Lanarkshire Council
Tel. 01506 283788
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
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