For all queries contact:
Tel. 01506 282012
The Improvement Service offers facilitation support at many different levels, including:
This involves developing and sustaining high-quality relationships fostered by authenticity, openness and trust. Facilitators use a variety of methods which can include approaches like co-operative learning, graphic facilitation, open space technology, dialogue work and action inquiry.
The IS currently works with local authorities, at different levels within CPPs, TSIs, “Place” Boards and has a sound knowledge of local and national priorities and challenges. Our consultancy support may include bespoke facilitation but seeks to determine the most appropriate intervention, identifying and mobilising those who are best placed to offer what is required, drawing from a wide variety of expertise and skill.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.