The Improvement Service, in partnership with the Scottish Government, leads on the collation and analysis of data for the Common Advice Performance Management Reporting Framework (CAPMRF).
The framework captures key performance indicators for money and welfare rights advice services funded by local authorities on both an in-house and commissioned basis.
The CAPMRF has been developed in close consultation and co-operation with local authorities and other key stakeholders over a decade and provides a consistent basis for reporting and measuring money and welfare rights advice performance.
With changes to the delivery of money and welfare rights advice services over the years and the uncertainty in relation to the future funding of services in the face of ongoing budget cuts, the need to demonstrate the impact of these services remains key.