Councils are doing an extraordinary job responding to the challenges of COVID-19. We are building up a collection of case studies showing how councils have rapidly redesigned services, created innovative solutions to new problems, and collaborated with communities and other organisations throughout the crisis.
We hope councils find it useful to see what others are doing to feed into their own response, as well as showing the range of work being carried out by local government.
You can help us improve this collection of case studies by sending us your own examples of council-led good practice. Please email email@example.com with an outline of the work taking place and the names of the council(s) and partners involved.
North Ayrshire Council has set up a community support hub network to tackle the challenges of COVID-19. The community support hubs bring together council staff and volunteers to meet the demand of assisting residents in Arran, North Coast & Cumbrae, Garnock Valley, Irvine, Kilwinning and the Three Towns.
East Renfrewshire Council has been coordinating a range of actions to support communities across East Renfrewshire during the coronavirus crisis, particularly the most vulnerable people.
East Lothian Council has established a network of Connected Communities Resilience Bases across the local authority area to support vulnerable people or those who are self-isolating and have no other local support.
East Renfrewshire Council has been supporting 2,000 residents on the shielding list to lower the risk of them coming into contact with the COVID-19 virus.
A new website and phoneline provides people all across Grampian with information on how to access social, practical and emotional support on Coronavirus (COVID-19).
Hundreds of people in Angus are being helped by a new website and phone number launched to support those who due to serious health conditions are unable to leave their homes during the COVID-19 (Coronavirus) pandemic.
A new helpline and eight community hubs form the core of Dundee City Council's support for communities affected by COVID-19.
Edinburgh City Council are delivering essential supplies of nappies and baby milk to families with children under two-years-old in Edinburgh.
Staffed by partner organisations and volunteers from Scottish Fire and Rescue Service, Glasgow Helps website and phoneline outlines the range of support on offer to people across the city.
Aberdeen City Council is working with community partners to raise awareness of sources of help for people affected by domestic abuse during the current Covid-19 pandemic lockdown.
Helping almost 10,500 vulnerable people through a crisis telephone line, 1,128 food boxes delivered, and childcare for 502 youngsters are among the wide range of positive action to help residents which has been taken by Aberdeen City Council since the coronavirus lockdown started.
A new Clackmannanshire Council helpline to assist those most at risk in their community during the Coronavirus outbreak was launched at the start of April.
Support packs including freshly prepared meals, toiletries and dry goods like cereal and tea bags are being distributed daily to more than 1,200 households by Renfrewshire Council.
South Lanarkshire Health and Social Care Partnership has set up a Community Meals Service, focusing on people who need help in preparing meals but do not need any other services from the Care at Home teams.
Fife Council has set up seven community assistance hubs to coordinate support for vulnerable people, which are prioritising the delivery of emergency food to households in both the ‘shielding’ and ‘non-shielding’ categories.
Aberdeenshire Council has continued democratic input during the global pandemic by moving committee and other meetings online.
Strong partnerships between East Ayrshire Council, the third sector and over 90 community groups is ensuring vulnerable residents are supported during COVID-19.
South Lanarkshire is offering an online streaming option at its Crematorium to overcome the restrictions imposed on who can attend services during the coronavirus lockdown.
With face-to-face visits not possible during the coronavirus pandemic, Comhairle nan Eilean Siar has introduced ‘Virtual Visiting’ to Western Isles Care Homes to help residents stay in contact with friends and family.
Aberdeen City Libraries have seen online registrations rise by 200% after turning to digital technologies to ensure that readers of all ages continue to have access to reading material and resources.
Virtual visitors to Aberdeen Art Gallery can enjoy 50 highlights from the collection on a digital tour which was launched on Friday 17th April.
An innovative app launched by Aberdeen City Council helps young people maintain contact with the social work professionals who support them and their families.
Perth & Kinross Council has recently introduced online streaming to allow families bidding their final farewell to loved ones to do so safely and while observing physical distancing.
Rutherglen’s David Walker Gardens is using music and dance to ease the separations brought by COVID-19.
East Lothian Health and Social Care Partnership has launched a phone line for people struggling with anxiety, depression or low mood during the COVID-19 lockdown.
Fife Council’s wheelchair accessible bus service, Fife Bus, is transporting patients to hospital for their regular kidney dialysis appointments to ease pressure on the Scottish Ambulance Service.
Angus Community Planning Partnership has turned to home delivery and local shops and businesses to help distribute its free period products.
The council has issued 800 laptops and 300 Myfi dongles for children and young people in order that they can easily access the curriculum and continue their studies at home.
From online dance classes to digital assemblies, a lockdown journal to home based art classes, Aberdeen's teachers are ensuring that schoolchildren are maintaining their learning and having fun despite not being at school.
Councils are making sure that no young people have to go without access for free period products throughout the COVID-19 pandemic even though usual availability in schools and colleges is restricted.
Aberdeenshire Council’s Work With Young People team is finding new ways and means to continue to support around 120 young people across Aberdeenshire during the COVID-19 lockdown.
Families with vulnerable children who are shielding at home in Edinburgh are to have hundreds of books delivered to their doorsteps thanks to a new charity partnership.
Advice and support for young people and their families in Edinburgh who may be struggling at home during the pandemic is available from the City of Edinburgh Council’s team of educational psychologists.
Hundreds of families from across North Lanarkshire they took part in NLBigCamp, a virtual camp out organised by North Lanarkshire Council’s Community Learning and Development (CLD) team.
The helpline, staffed by the Educational Psychology Service, is for young people who are feeling anxious or worried during the current pandemic.
Welcome videos, virtual tours and school bags are ensuring Inverclyde pupils who missed out on their high school induction are still being given a warm welcome.
East Lothian Council has launched a new website with a range of weekly activities to help families and children prepare for the transition to Primary One.
Aberdeen City Council’s Music Service for schools is releasing a series of musical singalong videos to raise viewers spirits during the COVID-19 lockdown.
Aberdeen City Council's gardeners and rangers are starring in a series of videos with ideas for gardening and nature-watching at home during lockdown.
After staff at Banff Academy in Aberdeenshire created more than 1,400 face shields for frontline workers, the council is creating small ‘hubs’ where similar manufacturing could be introduced.
Aberdeenshire Council is making grants of up to £2000 available to local groups supporting the pandemic response.
Community Wardens across East Lothian are helping to enforce social distancing regulations.
An army of community groups and volunteers have been working with South Lanarkshire Council to bring much-needed help to vulnerable locals.
Local schools in South Lanarkshire have been reaching out to support those facing hardship during the coronavirus response.
Over 2,300 people have registered with the Fife Voluntary Action’s Helping Hands website to volunteer in their local community.
Museums & Galleries Edinburgh are asking residents to contribute items and stories which reflect how the city has been affected by the global pandemic and lockdown.
West Dunbartonshire Council’s Arts & Heritage team has asked locals to share their lockdown stories so that future generations have a record of what everyday life was like during their COVID-19 outbreak.
Comhairle nan Eilean Siar has created Your Lockdown Library to gather online resources together and highlight the range of activities and opportunities available digitally through the library.
Shetland Library and Adult Learning staff who are working from home are helping people get online remotely.
East Lothian Council has teamed up with a local distillery to help protect its frontline staff. NB Gin has switched production to hand sanitiser during the coronavirus crisis.
Schools and community groups across Scotland are helping out in the COVID-19 pandemic by producing personal protective equipment (PPE) for local businesses and care providers.
A new job matching website (c19jobs) has been launched by Edinburgh and South East Scotland City Region deal to help reduce unemployment caused by Covid-19.
Glasgow City Council has formed an emergency COVID-19 Recovery Group and is working with partners on how to best recover economically from the COVID-19 pandemic.
North Ayrshire Council has become the first in Scotland to adopt community wealth building to plot a way forward now and post COVID-19.
East Ayrshire Council has given its backing to an East Ayrshire giftcard in a bid to support local businesses as they emerge from lockdown.
Falkirk Council’s Employment & Training Unit (ETU) has ensured more than 800 people continue to gain employability skills during lockdown by adapting how it delivers its services.
Dundee City Council and local partners have transformed their homeless services to tackle the challenges of the coronavirus crisis and maintain support to some of the most vulnerable people in the city.
Hotel rooms have been provided for rough sleepers in Glasgow amid the coronavirus crisis.
In East Ayrshire, staff from across the council are taking on new jobs to help people dealing with the COVID-19 pandemic.
Falkirk Council’s Building Maintenance Division (BMD) team is working on empty houses which can be used to accommodate homeless people and hospital discharges.
Edinburgh and Glasgow are creating temporary footpaths and cycle ways to support physical distancing for people walking and cycling.
Angus Council’s Communications team have been recognising the role of their key workers during the pandemic by celebrating them in their content.
Frontline operational staff at Aberdeen City Council have shown how they are social distancing while carrying out essential work.
Aberdeen City Council has launched a new community section on its website highlighting all the positive work that local people have been doing during the COVID-19 lockdown.
Midlothian Council’s dedicated Registrations team is now geared up to offer a seven days a week service.
It’s been a tough few weeks for Midlothian Council’s frontline teams. But over at Waste Services, staff from across the council have pulling together to keep the bin wheels turning.
More than 400 South Lanarkshire Leisure and Culture staff are supporting council colleagues and keeping customers engaged and connected during lockdown through online activities.
Council-operated Oban Airport is providing safety support to a trial delivering vital medical supplies between Lorn and Islands District General Hospital, in Oban, and Mull and Iona Community Hospital, Craignure, Isle of Mull.