Councils are doing an extraordinary job responding to the challenges of COVID-19. We are building up a collection of case studies showing how councils have rapidly redesigned services, created innovative solutions to new problems, and collaborated with communities and other organisations throughout the crisis.
We hope councils find it useful to see what others are doing to feed into their own response, as well as showing the range of work being carried out by local government.
You can help us improve this collection of case studies by sending us your own examples of council-led good practice. Please email email@example.com with an outline of the work taking place and the names of the council(s) and partners involved.
North Ayrshire Council has set up a community support hub network to tackle the challenges of COVID-19. The community support hubs bring together council staff and volunteers to meet the demand of assisting residents in Arran, North Coast & Cumbrae, Garnock Valley, Irvine, Kilwinning and the Three Towns.
East Renfrewshire Council has been coordinating a range of actions to support communities across East Renfrewshire during the coronavirus crisis, particularly the most vulnerable people.
East Lothian Council has established a network of Connected Communities Resilience Bases across the local authority area to support vulnerable people or those who are self-isolating and have no other local support.
East Renfrewshire Council has been supporting 2,000 residents on the shielding list to lower the risk of them coming into contact with the COVID-19 virus.
A new website and phoneline provides people all across Grampian with information on how to access social, practical and emotional support on Coronavirus (COVID-19).
Hundreds of people in Angus are being helped by a new website and phone number launched to support those who due to serious health conditions are unable to leave their homes during the COVID-19 (Coronavirus) pandemic.
A new helpline and eight community hubs form the core of Dundee City Council's support for communities affected by COVID-19.
Edinburgh City Council are delivering essential supplies of nappies and baby milk to families with children under two-years-old in Edinburgh.
Staffed by partner organisations and volunteers from Scottish Fire and Rescue Service, Glasgow Helps website and phoneline outlines the range of support on offer to people across the city.
Aberdeen City Council is working with community partners to raise awareness of sources of help for people affected by domestic abuse during the current Covid-19 pandemic lockdown.
Helping almost 10,500 vulnerable people through a crisis telephone line, 1,128 food boxes delivered, and childcare for 502 youngsters are among the wide range of positive action to help residents which has been taken by Aberdeen City Council since the coronavirus lockdown started.
A new Clackmannanshire Council helpline to assist those most at risk in their community during the Coronavirus outbreak was launched at the start of April.
Support packs including freshly prepared meals, toiletries and dry goods like cereal and tea bags are being distributed daily to more than 1,200 households by Renfrewshire Council.
South Lanarkshire Health and Social Care Partnership has set up a Community Meals Service, focusing on people who need help in preparing meals but do not need any other services from the Care at Home teams.
Fife Council has set up seven community assistance hubs to coordinate support for vulnerable people, which are prioritising the delivery of emergency food to households in both the ‘shielding’ and ‘non-shielding’ categories.
Strong partnerships between East Ayrshire Council, the third sector and over 90 community groups is ensuring vulnerable residents are supported during COVID-19.
Employee volunteers who staff South Ayrshire’s dedicated Covid Helpline have made over 10,000 calls to local people who are shielding to offer support, including with access to food and essential medication deliveries.
Stirling Council and Stirlingshire Voluntary Enterprise (SVE) has created a webpage giving community groups, individuals and businesses the opportunity to offer support to those most in need during the coronavirus (COVID-19) outbreak.
An additional 34 people have sought support from West Dunbartonshire Council since lockdown measures were introduced in March.
Since lockdown began in March, Council services have been working hard to ensure the area remains a safe and supportive place for everyone, with particular focus on the most vulnerable.
Hot meals delivered to sheltered housing residents
Residents in our North Lanarkshire Council's sheltered housing complexes have been receiving hot meals prepared in community hubs and delivered by the council's housing teams. Catering and housing staff are working hard to ensure residents are still eating well.
Domestic abuse video
North Lanarkshire Council is working with Police Scotland to urge victims of domestic abuse to seek help. They have produced a video to showcase how victims can access help and support at this time.
North Lanarkshire Community Assistance Helpline
North Lanarkshire’s Community Assistance Helpline has been contacting thousands of people across North Lanarkshire to make sure they have support in place during this health emergency. Staff have made over 12,393 calls to people who are shielding, delivered 5,842 food packages, collected and delivered 965 prescriptions and made 1,416 referrals to other services.
The work of the helpline has been supported by the Helping Hands CRM system which was developed by North Lanarkshire Council and Agilisys. North Lanarkshire was the first council to go live with this system which has subsequently been adopted by eight other councils working in partnership with Digital Scotland.
South Lanarkshire is offering an online streaming option at its Crematorium to overcome the restrictions imposed on who can attend services during the coronavirus lockdown.
With face-to-face visits not possible during the coronavirus pandemic, Comhairle nan Eilean Siar has introduced ‘Virtual Visiting’ to Western Isles Care Homes to help residents stay in contact with friends and family.
Aberdeen City Libraries have seen online registrations rise by 200% after turning to digital technologies to ensure that readers of all ages continue to have access to reading material and resources.
Virtual visitors to Aberdeen Art Gallery can enjoy 50 highlights from the collection on a digital tour which was launched on Friday 17th April.
An innovative app launched by Aberdeen City Council helps young people maintain contact with the social work professionals who support them and their families.
Perth & Kinross Council has recently introduced online streaming to allow families bidding their final farewell to loved ones to do so safely and while observing physical distancing.
West Lothian Council has recruited 40 new early years staff using online interviews.
Aberdeenshire Council has continued democratic input during the global pandemic by moving committee and other meetings online.
Comhairle nan Eilean Siar’s Heritage Service have been using photography, artefacts, archives and videos to bring the collections of the Outer Hebrides to life during COVID-19.
Taking learning online in North Lanarkshire
North Lanarkshire Council is delivering adult learning support through email, Facebook, virtual meetings and telephone to continue education for learners. Weekly welfare calls are being made to touch base with learners who do not have access to IT and broadband.
Staff from the council's libraries have developed a new programme of online events. Sessions have included live bread making, quiz afternoons and author talks, as well as live book groups. The council has been using WebEx meetings help people stay connected and engaged.
North Lanarkshire Council has been working with IT partner Agilisys to develop a system to ensure that 'shielding' residents or those self-isolating get the help they need.
Rutherglen’s David Walker Gardens is using music and dance to ease the separations brought by COVID-19.
East Lothian Health and Social Care Partnership has launched a phone line for people struggling with anxiety, depression or low mood during the COVID-19 lockdown.
Fife Council’s wheelchair accessible bus service, Fife Bus, is transporting patients to hospital for their regular kidney dialysis appointments to ease pressure on the Scottish Ambulance Service.
North Lanarkshire makes cooking 'easy peasy'
North Lanarkshire Council has launched an Easy Peasy Cook campaign to provide recipe inspiration for people receiving school meal vouchers and shielding food packs. Recipes include speedy soups, no cook wraps and hearty, healthy family dinners. School favourites have proved most popular with School Chicken Curry a sure winner!
Angus Community Planning Partnership has turned to home delivery and local shops and businesses to help distribute its free period products.
The council has issued 800 laptops and 300 Myfi dongles for children and young people in order that they can easily access the curriculum and continue their studies at home.
From online dance classes to digital assemblies, a lockdown journal to home based art classes, Aberdeen's teachers are ensuring that schoolchildren are maintaining their learning and having fun despite not being at school.
Councils are making sure that no young people have to go without access for free period products throughout the COVID-19 pandemic even though usual availability in schools and colleges is restricted.
Aberdeenshire Council’s Work With Young People team is finding new ways and means to continue to support around 120 young people across Aberdeenshire during the COVID-19 lockdown.
Families with vulnerable children who are shielding at home in Edinburgh are to have hundreds of books delivered to their doorsteps thanks to a new charity partnership.
Advice and support for young people and their families in Edinburgh who may be struggling at home during the pandemic is available from the City of Edinburgh Council’s team of educational psychologists.
Hundreds of families from across North Lanarkshire they took part in NLBigCamp, a virtual camp out organised by North Lanarkshire Council’s Community Learning and Development (CLD) team.
The helpline, staffed by the Educational Psychology Service, is for young people who are feeling anxious or worried during the current pandemic.
Welcome videos, virtual tours and school bags are ensuring Inverclyde pupils who missed out on their high school induction are still being given a warm welcome.
East Lothian Council has launched a new website with a range of weekly activities to help families and children prepare for the transition to Primary One.
Aberdeen City Council’s Music Service for schools is releasing a series of musical singalong videos to raise viewers spirits during the COVID-19 lockdown.
East Lothian Council’s Educational Psychology and Early Years services have created a range specialist resources to support education and early years staff in helping children and young people recover and reconnect when school buildings reopen.
East Dunbartonshire Council is to deliver over 530 laptops and over 100mobile wifi devices to pupils across the area to help them with home learning.
Aberdeen City Council’s Children’s and Family Services team have created a digital Learning Hub to help parents and carers support home learning in the run up to the city’s schools re-opening.
Aberdeen City Council’s academies are using virtual tours to help P7 pupils transition to secondary education.
The donation of a truckload of learning materials from the Scottish Book Trust has made its way to learning and childcare hubs across Aberdeenshire.
Aberdeen City Council's gardeners and rangers are starring in a series of videos with ideas for gardening and nature-watching at home during lockdown.
After staff at Banff Academy in Aberdeenshire created more than 1,400 face shields for frontline workers, the council is creating small ‘hubs’ where similar manufacturing could be introduced.
Aberdeenshire Council is making grants of up to £2000 available to local groups supporting the pandemic response.
Community Wardens across East Lothian are helping to enforce social distancing regulations.
An army of community groups and volunteers have been working with South Lanarkshire Council to bring much-needed help to vulnerable locals.
Local schools in South Lanarkshire have been reaching out to support those facing hardship during the coronavirus response.
Over 2,300 people have registered with the Fife Voluntary Action’s Helping Hands website to volunteer in their local community.
Thousands of people worldwide have been tuning in to a range of social media activities provided by Comhairle nan Eilean Siar.
Museums & Galleries Edinburgh are asking residents to contribute items and stories which reflect how the city has been affected by the global pandemic and lockdown.
West Dunbartonshire Council’s Arts & Heritage team has asked locals to share their lockdown stories so that future generations have a record of what everyday life was like during their COVID-19 outbreak.
Comhairle nan Eilean Siar has created Your Lockdown Library to gather online resources together and highlight the range of activities and opportunities available digitally through the library.
Shetland Library and Adult Learning staff who are working from home are helping people get online remotely.
East Lothian Council has teamed up with a local distillery to help protect its frontline staff. NB Gin has switched production to hand sanitiser during the coronavirus crisis.
Schools and community groups across Scotland are helping out in the COVID-19 pandemic by producing personal protective equipment (PPE) for local businesses and care providers.
Lanarkshire social enterprise supplying laundry bags to NHS staff
Employees at Wishaw-based NL Industries are working hard to make laundry bags for NHS staff. Around 1,000 nurses will be able to use the bags to put their scrubs in after each shift.They can then place them directly into their washing machines, without having to handle their uniforms again. The bags are being distributed from Monklands Hospital to other hospitals across Scotland.
A new job matching website (c19jobs) has been launched by Edinburgh and South East Scotland City Region deal to help reduce unemployment caused by Covid-19.
Glasgow City Council has formed an emergency COVID-19 Recovery Group and is working with partners on how to best recover economically from the COVID-19 pandemic.
North Ayrshire Council has become the first in Scotland to adopt community wealth building to plot a way forward now and post COVID-19.
East Ayrshire Council has given its backing to an East Ayrshire giftcard in a bid to support local businesses as they emerge from lockdown.
Falkirk Council’s Employment & Training Unit (ETU) has ensured more than 800 people continue to gain employability skills during lockdown by adapting how it delivers its services.
Rent Relief Fund
North Lanarkshire Council has created a special Rent Relief Fund to help council tenants who have suffered a loss of income out with their control due to the coronavirus. Tenants who are not yet in receipt of Universal Credit and are in arrears or struggling to pay their rent because they have been made redundant, furloughed, had their hours reduced or are self-employed can apply. Payments covering up to 5 weeks rent can be agreed with repayment schedules to be reviewed in September.
The three Ayrshire councils have launched a new business support helpline to help local businesses navigate the support strands and funding opportunities available to them.
Dundee City Council and local partners have transformed their homeless services to tackle the challenges of the coronavirus crisis and maintain support to some of the most vulnerable people in the city.
Hotel rooms have been provided for rough sleepers in Glasgow amid the coronavirus crisis.
In East Ayrshire, staff from across the council are taking on new jobs to help people dealing with the COVID-19 pandemic.
Falkirk Council’s Building Maintenance Division (BMD) team is working on empty houses which can be used to accommodate homeless people and hospital discharges.
Edinburgh and Glasgow are creating temporary footpaths and cycle ways to support physical distancing for people walking and cycling.
Angus Council’s Communications team have been recognising the role of their key workers during the pandemic by celebrating them in their content.
Frontline operational staff at Aberdeen City Council have shown how they are social distancing while carrying out essential work.
Aberdeen City Council has launched a new community section on its website highlighting all the positive work that local people have been doing during the COVID-19 lockdown.
Midlothian Council’s dedicated Registrations team is now geared up to offer a seven days a week service.
It’s been a tough few weeks for Midlothian Council’s frontline teams. But over at Waste Services, staff from across the council have pulling together to keep the bin wheels turning.
More than 400 South Lanarkshire Leisure and Culture staff are supporting council colleagues and keeping customers engaged and connected during lockdown through online activities.
Council-operated Oban Airport is providing safety support to a trial delivering vital medical supplies between Lorn and Islands District General Hospital, in Oban, and Mull and Iona Community Hospital, Craignure, Isle of Mull.
Glasgow City Council has launched an online mapping tool to collect suggestions on creating safer spaces for walking, cycling and wheeling as COVID-19 restrictions are eased.
North Ayrshire Council’s Cabinet roles are being transformed to drive change post-COVID-19 with new roles addressing community wealth building, climate change, poverty and post-COVID renewal.
Stirling Council's catering team have come up with a set of recipes that shielding residents can make from the contents of their weekly food packs.
Fife Council introduced phased re-opening and online booking at its recycling centres during COVID-19.