Almost 250,000 people access council-funded advice services
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The 5th annual report of the Common Advice Performance Monitoring Reporting Framework (CAPMRF) has been published.

The CAPMRF measures key performance indicators for welfare and money advice services funded by Scottish Local Authorities on both an in-house and commissioned basis.  The report aims to help ‘tell the story’ of the value of advice services, as well as provide a mechanism for councils to benchmark their performance and identify scope to further improve the impact and value for money of these services.

The report highlights that in 2018/19:

  • Local Authorities invested a total of £25.9m in Advice Services.
  • A total of 244,637 clients were supported by money and welfare rights advice services, including a large proportion of individuals experiencing the greatest social and economic inequality.
  • Every £1 invested in money and welfare rights advice provision by local authorities in Scotland provides financial gains of £13 to £14 for clients.

It demonstrates that advice services deliver successful outcomes for some of the most vulnerable members of society and that councils continue to invest significant resources in this area, despite these services remaining vulnerable to cuts.

This report has been produced by the Improvement Service (IS) in conjunction with Scotland’s Local Authorities.