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Make it easier for people to access public services securely and to agreed standards
Every day, people have to present physical proofs of who they are to access public services or obtain entitlements for which they are eligible. To address this, a lot of work has been done over the…
24 March 2020
Due to updated UK and Scottish Government guidance on Coronavirus (COVID-19) to limit all non-essential travel and contact with others, we have taken the decision to close the iHub office.
17 March 2020
Spatial Information Service wins award for intelligent public service
The Spatial Information Service at the Improvement Service won the Silver award at the 2020 iESE Public Sector Transformation Awards held on the 4 March 2020 in London.
5 March 2020
National roadworker training programme launched in East Ayrshire
The Roads Collaboration Programme has been working with Ayrshire Roads Alliance and Tayside Contracts to provide a national roadworker training programme for Scottish roads authorities.
17 February 2020
Previous improvements made by councils are starting to stall, LGBF report finds
Scottish local government is now operating in a more challenging setting with greater demand for services against a tightening budget, with improvements achieved in previous years starting to stall,…
31 January 2020
Working together to improve council tax collection
The Improvement Service, in partnership with Stepchange Scotland, Citizens Advice Scotland, Citizens Advice & Rights Fife, Money and Pensions Service and IRRV Scotland, have produced a guide to…
30 January 2020
Almost 250,000 people access council-funded advice services
The 5th annual report of the Common Advice Performance Monitoring Reporting Framework (CAPMRF) has been published. The CAPMRF measures key performance indicators for welfare and money advice services …
27 January 2020