Support for your Knowledge Hub Group

Self-help for your Knowledge Hub group

Please note, you will have to have registered on the site and be logged in for the links on this page to work.

The Online Help Centre contains lots of advice and guides on how to do the most common tasks on Knowledge Hub, as well as fixes for some common issues.

Quick start guides

These cover the KHub's main functions to get you up and running quickly. The guides cover the main elements or functions available in groups: forum (discussions), library (documents), events, wiki, ideas, members list and blogs.

Video walkthroughs

There is also a series of videos on the platform that explain:

  • how to set your profile, about the Knowledge Hub home page
  • how to use all the functions in your group,
  • how to access your network in the Knowledge Hub
  • using the text editor on Knowledge Hub.

For information that's a bit more in-depth, once you’re a member you can try the following:

Creating groups and running them

How we can support your Knowledge Hub group

If you can't find what you'd looking for online, or you're after support that's more tailored to you needs, you can get in touch with us for help. We can:

  • Provide strategic guidance
  • help you devise your group strategy by defining its purpose and by collecting and analysing data
  • show you how to plan for events and activities

Help you develop and grow your group

  • by showing you how to send out direct invites, giving advice on promotion and referrals
  • via relationships through personal participation, cultivating volunteers and befriending key members
  • help you develop content by writing content and encouraging others to contribute
  • show you how to moderate your group effectively by initiating discussion,  resolving disputes, soliciting responses and steering your community

There’s also the Online Facilitators Community; which supports members in running their groups.

Mike McLean - Programme Manager, Knowledge & Collaboration
Kristoffer Boesen - Communications Project Manager