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CAPMRF: 2019/20 Report

The CAPMRF measures key performance indicators for welfare and money advice services funded by Scottish Local Authorities on both an in-house and commissioned basis. The report aims to help ‘tell the story’ of the value of advice services, as well as provide a mechanism for councils to benchmark their performance and identify scope to further improve the impact and value for money of these services.

The findings in this report help demonstrate the demand already facing advice services prior to the COVID-19 crisis, and how Local Authority investment has and will continue to play an important role in supporting communities across Scotland.

  • Local authority funded money and welfare rights services were facing increased demand even before the economic effects of the COVID-19 crisis.
  • These services are well placed to support some of the most vulnerable members of society.
  • Local authority investment in money and welfare rights advice services delivers substantial financial benefits to clients
In 2019/20 every £1 of local authority funding invested in advice services resulted in £13-14 financial gain for clientsOver the past 3 years there has been an overall increase in the number of clients supported by local authority funded advice servicesThe proportion of clients who stated they had a disability or long term condition has shown an increase of 6% between 2018/19 and 2019/20
Cara Connachan - Senior Research Officer