CAPMRF Indicator guide
This indicator guide sets out the scope and aim of the Common Advice Performance Management Reporting Framework (CAPMRF), notes changes to reporting for 2023/24 data, lists its measures and their definitions.
Scope and aim
The aim of the CAPMRF is to support local authorities to measure and report on the contribution they make to money and welfare rights advice services in Scotland.
Ultimately, the focus of the framework is on the identification of the benefits the services deliver for their users. In the current context of financial constraint, the framework can play a key role in assisting local authorities to assess and evidence the contribution their investment makes at both local and national levels.
Ownership of the framework rests with local authorities, and the role of the IS is to facilitate and enable its use. The framework is funded through a grant from the Scottish Government.
Changes to reporting for 2023/24
The approach for the tenth year of reporting focuses on those indicators were there has been a high response rate in recent years. This core set of indicators has been refined to enable ease of completion yet be sufficient for meaningful analysis.
Local authority advice leads with responsibility for providing data for 2023/24 will be sent a survey form during May 2024 for completion, with results to be published later in the year.
Definition of money and welfare rights advice
Money and welfare rights advice, in the context of this framework, refers to free-to-client advice. Most free-to-client money advice providers describe the service they offer as money or debt advice with some elements of budgeting support, income maximisation, financial inclusion and financial education. Most free-to-client welfare rights advice providers help with questions regarding entitlement to benefits, benefit checks, help completing application forms, and advice on challenging unfair decisions.
It is recognised that service delivery models vary across local authorities in Scotland and therefore the interpretation of what constitutes money and welfare rights advice varies. This framework aims to record the performance of all the main services provided and funded by local authorities under the umbrella of money and welfare rights advice.