Step 2 – Identify Critical Uncertainties

Consider driving forces, identify where the unknowns are and agree which will be the critical factors.

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Engaging a range of people and reflecting on step 1 - driving forces. Consider the uncertainties and decide which ones are critical for the organisation/service/department.

Action	Resource
Map out driving forces to identify where the most important uncertainties lie.	Importance/Uncertainty Matrix
Understand what is enabling you to move forward or what is a blocker. This will in turn allow you to identify if the blockers are due to critical uncertainties.	Force Field Analysis

Amanda Spark - Programme Manager, Organisational Development

Phone: 07815 732048

Email: amanda.spark@improvementservice.org.uk

Clare Sherry - Programme Manager, Change Management

Phone: 07919 547935

Email: clare.sherry@improvementservice.org.uk

Change Management

The change team at the Improvement Service helps councils and their partners to deliver transformational and operational level change.
Organisational Development

Supporting capacity building to improve the performance and effectiveness of organisations.

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Action

Resource