about the data
Corporate Services
Briefings
- Future Ready Workforce - Tackling Recruitment, Retention & Skills in Scottish Councils, 2026
- Automating Council Tax Collection While Maintaining Customer Support, 2019
- Digital Transformation and Sustaining High Council Tax Collection Rates, 2018
- Workforce Equality, Employee Wellbeing and Digital Change, 2019
- Managing Absence, Advancing Gender Equality and Redesigning HR, 2018
- Centralising Corporate Support While Managing Organisational Change, 2019
- Improving Council Tax Collection While Reducing Costs, 2017
- Improving Attendance Through Early Intervention and Digital HR, 2017
- Redesigning Corporate Support Through Digital Transformation and Shared Services, 2017
Case Studies
Council Tax
- Risk Based Verification - Angus Council
- Debt Analysis or Hard Arrears Team - Fife Council
- Online Account - Fife Council
- Texting Services - Fife Council
- Text Reminders for Appointments - Fife Council
- Redirecting Services to Post Offices and PayPoints - The Moray Council
- E-Billing Project - North Ayrshire Council
- Sheriff Officer Approach: Improving Collection Rate - Glasgow City Council
- Moving to Digital - West Lothian Council
Equalities
- Setting up a Prayer Room (Multi-Faith Room) - Aberdeen City Council
- Diversity Champions Framework - Glasgow City Council
Human Resources
- Evolving Role of HR - South Lanarkshire Council
- Risk Based Workforce Planning: Reducing Recruitment and Retention Risk – Argyll & Bute Council
- A Pan-Lanarkshire approach to the Graduate Apprenticeship in Social Work