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  • Outcomes Tool
  • Reports
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  • Briefings and case studies
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  1. Benchmarking
  2. Briefings and case studies
  3. Corporate Services
  • Using the LGBF
  • Children's Services
  • Adult Social Care
  • Culture and Leisure Services
  • Environmental Services
  • Corporate Services
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about the data
Corporate Services

Briefings

  • Council Tax Briefing 2019
  • Council Tax Briefing 2018
  • Human Resources Briefing 2019
  • Human Resources Briefing 2018
  • Support Services Briefing 2019
  • Council Tax Briefing 2017
  • Absence Management Briefing 2017
  • Support Services Briefing 2017

Case Studies

Council Tax

  • Risk Based Verification - Angus Council
  • Debt Analysis or Hard Arrears Team - Fife Council
  • Online Account - Fife Council
  • Texting Services - Fife Council
  • Text Reminders for Appointments - Fife Council
  • Redirecting Services to Post Offices and PayPoints - The Moray Council
  • E-Billing Project - North Ayrshire Council
  • Sheriff Officer Approach: Improving Collection Rate - Glasgow City Council
  • Moving to Digital - West Lothian Council

Equalities

  • Setting up a Prayer Room (Multi-Faith Room) - Aberdeen City Council
  • Diversity Champions Framework - Glasgow City Council

Human Resources

  • Evolving Role of HR - South Lanarkshire Council

Support Services

  • Co-sourcing Support Services - City of Edinburgh Council
  • Low Cost Service Strucure and Design - Inverclyde Council
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