Welcome to the Scottish Local Government Benchmarking site. This site brings together, for the first time, a wide range of information about how all Scottish councils perform in delivering better services to local communities, including the cost of services and how satisfied citizens are with them.
When looking at the information on this site, you should bear in mind that Scottish councils are democratically elected bodies which represent very diverse communities in terms of geography, population, deprivation levels and community needs. The information presented here should be read and understood in that context, as some of the variation highlighted by the data is significantly affected by such differences between communities.
The initial information presented is just the start. Over the coming months, councils and the Improvement Service will work together to improve the framework and to support councils use it to drive improvement forward.
Benchmarking is an improvement process that helps organisations understand how they perform in comparison to other relevant organisations. To work well it needs to be a systematic and rigorous process designed to help organisations learn together.
Benchmarking uses specific 'indicators' to measure how organisations are performing, for example, how much a service costs per user. These provide a simple metric which can then be compared across organisations and year-on-year. More about the indicators used in this project can be found on this page and in the Indicators section.
The main purposes of this project are:
To help councils and their services better understand why they achieve their current performance levels.
Building our understanding of where councils performance varies.
Building our understanding why performance variation occurs.
Helping to identify and share good practice across councils.
What do you think about the measures used in the Local Government Benchmarking Framework?
Email your comments
The indicators used for this project were selected to cover the major service areas of local authorities, and provide information on cost, performance or achievement, and customer satisfaction.
To access an indicator category, click on any of the images above.
© Improvement Service, 2017