DISCLAIMER:

This duty is currently under review and has not yet been formally signed off by the relevant professional association. The information provided is for reference only and should not be treated as final or authoritative guidance. Please verify any decisions against approved sources or seek professional advice. Updates will be published once sign-off is complete.

Simple terms explainer

Councils must let people know how their views have been considered after public engagement or consultation. This means clearly communicating what was heard, what decisions were made, and how community input influenced the final outcome. Providing feedback helps build trust, shows transparency, and demonstrates that participation has real impact. It also supports continuous improvement by closing the loop between engagement and decision-making.

Legal status

Discretionary


Duty category

Community services

Community planning


Duty type

Public facing


Social determinant of health

Social and community context

Emerging policy and legislation

0

Bodies with shared interest

Improvement Service

Standards and frameworks


2