Simple terms explainer

Local authorities must enforce legislation governing distance selling and off‑premises contracts, including sales made online or in a consumer’s home. This includes ensuring that traders provide the required pre‑contract information and clear information on contract formation before a consumer is bound by an agreement. Local authorities must also enforce consumers’ rights to a statutory 14‑day cooling‑off period, as well as requirements relating to contract performance, such as delivery timescales and the provision of services within agreed periods. Trading Standards Officers are responsible for monitoring compliance and taking enforcement action where breaches are identified.