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Gerard McCormack
Programme Manager

Tel. 01506 283850

Email Gerard


Clare Sherry
Senior Project Manager

Tel. 01506 283809

Email Clare

Change Management

Change Management

Change management is a process through which councils and their community planning partners transform services to improve outcomes for people and communities.


The 2015 Community Empowerment Act and associated legislation around participation, asset transfer and Local Outcome Improvement Plans set out considerable transformation opportunities for councils and partners. However, we also recognise that a number of change programmes are in place to meet the challenging financial situation faced by all.


The change team at the Improvement Service helps councils and partnerships deliver transformational and operational level change. We use a range of methods including:


  • knowledge transfer
  • capacity building
  • change management checklists and toolkits
  • research papers
  • business analysis support.


The team is also developing a challenge/critical friend role with respect to change management. This service is designed to help councils consider the extent of their change management programme and whether it is transformational from an outcomes and public service reform perspective. We will work directly with councils on this and also publish research and publications that focus on the change process in the current environment.


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