Tel. 01506 283850
Senior Project Manager
Tel. 01506 283809
Change management is a process through which councils and their community planning partners transform services to improve outcomes for people and communities.
The 2015 Community Empowerment Act and associated legislation around participation, asset transfer and Local Outcome Improvement Plans set out considerable transformation opportunities for councils and partners. However, we also recognise that a number of change programmes are in place to meet the challenging financial situation faced by all.
The change team at the Improvement Service helps councils and partnerships deliver transformational and operational level change. We use a range of methods including:
The team is also developing a challenge/critical friend role with respect to change management. This service is designed to help councils consider the extent of their change management programme and whether it is transformational from an outcomes and public service reform perspective. We will work directly with councils on this and also publish research and publications that focus on the change process in the current environment.
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.