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Improvement Service Vacancies

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'Join the IS and join an organisation that supports councils and their local partners to identify and adopt the best ways to maintain or improve outcomes for local communities’


Across the last 10 years the IS as an organisation has matured in its offering and how it works with all 32 councils and their national and local partners to ensure we continue to effectively support them in the challenges they face.

We are an outward facing organisation focussed on partnership and collaborative working and the sharing of good practice.



For all recruitment queries contact:


Leigh Rennie

Tel. 01506 282012

Email IS Recruitment

Project Officer, Online Customer Services Platform

Salary: £28,063 - £30,536

Duration of contract: 12 months fixed term

An exciting opportunity has arisen for a fixed term Project Officer post which will be based within East Lothian Council working within the Transformation Programme and reporting to the Transformation Programme Manager.


East Lothian Council is in the process of replacing its current CRM system with a new solution that will be capable of delivering customer self-service over digital channels and integrating with back office systems.  This post holder will support the implementation of the new online customer services platform and the roll-out of digital services across the Council.

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Programme Manager, Organisational Development

Salary: £50,635 - £56,915

Duration of contract: Fixed term - 2 years. Secondments will be considered.

An exciting opportunity has arisen within the Change, Transformation and Improvement (TPI) Team at the IS. A key aim of the role is to develop approaches to organisational transformation and to help councils consider how they redesign leadership, culture and workforce to support better outcomes by reducing inequalities across local communities.

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Programme Manager - Transformation

Organisation: Improvement Service and Clackmannanshire Council

Salary: £46,177  - £53,044

Duration of contract: 12 months with the possibility of extension to 18 months.

The IS is working with Clackmannanshire Council to recruit a Transformation Programme Manager. The post presents a unique opportunity to develop, lead and manage Clackmannanshire Council’s transformation programme, supporting the council, working with its partners, to deliver the change necessary to improve service delivery, generate efficiencies and financial savings and achieve better outcomes.

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