Improvement Service website header
Public Service Improvement Framework - a performance improvement model for public service organisations

Public Service Improvement Framework (PSIF)


Barry McLeod

Programme Manager

Tel. 01506 283800

Mob. 07824 473467

Email Barry

The Public Service Improvement Framework (PSIF) is a self-assessment approach to support improvement in organisations, with a comprehensive review of their own activities and results. It promotes a robust approach to continuous improvement and is mapped to a number of established organisational improvement tools.


How does it work?

The PSIF provides a framework of statements to challenge existing performance through a structured process, which is developed to suit organisational needs and drivers. The standard PSIF statements can be adapted for use at a service, corporate or organisational level to support continuous improvement.


Through a programme of training, awareness raising and support from the Improvement Service PSIF team, PSIF organisations can systematically roll-out a programme of self-assessments throughout their organisation. The self-assessment process enables organisations to identify their strengths and the areas for improvement which will inform planning and define improvement initiatives. You will find information based on the experiences of these organisations in our FAQs.


How do you get involved?

The PSIF team engages with many public service and third sector organisations, preparing them for future implementation of PSIF.


If you have any enquiries about PSIF or require further information,  please contact


phone icon
Our address
COSLA logo SOLACE logo

© Improvement Service, 2018. All Rights Reserved