The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Service has pulled together information on Scottish local authorities' decision making and governance arrangements. The information should help local authorities to see the different governance arrangements in place across all 32 councils. It should also help public service partner organisations as well as local people understand how their local authority makes decisions and what arrangements are in place for effective governance and scrutiny.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
The Public Service Improvement Framework is a performance improvement model using a self-assessment approach which encourages organisations to conduct a comprehensive review of their own activities and results. It promotes a holistic approach to continuous improvement, and is mapped to a number of established organisational improvement tools:
The PSIF provides a framework of key questions to challenge and stimulate performance through a structured process, which is developed to suit organisational needs and drivers.
Through a programme of training, awareness raising and support from the PSIF Implementation Team, PSIF organisations can systematically roll-out a programme of self-assessments throughout their organisation. The self-assessment process enables organisations to identify their strengths and the areas for improvement which will inform annual planning and define improvement initiatives. You will find information based on the experiences of these organisations in our FAQs.
The PSIF Partnership is engaging with many public service organisations, preparing them for future implementation of PSIF.
If you have any enquiries on PSIF or require further information then please contact firstname.lastname@example.org
Tel. 01506 283800