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The Public Service Improvement Framework (PSIF) is a self-assessment approach to support improvement in organisations, with a comprehensive review of their own activities and results. It promotes a robust approach to continuous improvement and is mapped to a number of established organisational improvement tools.
The PSIF provides a framework of statements to challenge existing performance through a structured process, which is developed to suit organisational needs and drivers. The standard PSIF statements can be adapted for use at a service, corporate or organisational level to support continuous improvement.
Through a programme of training, awareness raising and support from the Improvement Service PSIF team, PSIF organisations can systematically roll-out a programme of self-assessments throughout their organisation. The self-assessment process enables organisations to identify their strengths and the areas for improvement which will inform planning and define improvement initiatives. You will find information based on the experiences of these organisations in our FAQs.
The PSIF team engages with many public service and third sector organisations, preparing them for future implementation of PSIF.
If you have any enquiries about PSIF or require further information, please contact firstname.lastname@example.org
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.