East Lothian Health and Social Care Partnership (ELHSCP) has launched a phone line for people struggling with anxiety, depression or low mood during the COVID-19 lockdown.
East Lothian HSCP Primary Care Clinical Lead Alastair Clubb says:
"These are very challenging times and we know there are many people finding it hard at the moment. There are a lot of extra pressures right now for people, including additional caring responsibilities, and worries about money or work. People may also be struggling because they are cut off from family or friends. As a result, we’re aware that people may feel anxious or depressed, and unsure of where to turn for help.
"That’s why we set up the CWIC [Collaborative Working for Immediate Care] Mental Health Line. We have established one number for everyone across the county to speak with a specialist Mental Health Practitioner and get support. We are working closely with GP surgeries to make sure people get support from the right person at the right time.’
The new ELHSCP Mental Health line is open from 9am to 4pm Monday to Friday. Users don’t need a referral from a GP or other clinical professional. It’s for anyone aged 18 and over.
When people call the line, an experienced worker takes contact details and makes an appointment for them to speak to a specialist mental health practitioner, who will ring back at a convenient time within the next 36 hours. The practitioner will assesses the user over the phone and provides help and support, and sometimes a referral on to other services.
This service is not designed for:
- people already being seen regularly by a Community Mental Health Nurse in the Community Mental Health Team
- people who are experiencing a mental health emergency.