Change Management

The change team at the Improvement Service helps councils and their partners to deliver transformational and operational level change. Our support offer is based on what councils have told us they need as well as research into the overall challenges facing the sector so that we can offer support on a proactive basis.

The services and products offered by the change team are free to all local authorities across Scotland. The diagram below illustrates how we can work together to achieve the best outcomes for our communities and lists the different types of support that we currently provide. We recognise that change will look different across councils hence our range of support and tools can be tailored to suit the forms of challenges being faced locally. This list is non exhaustive and we are always open to discuss bespoke offerings tailored to your own organisation to support change and transformation.

For examples of support that we have provided in the past you might want to have a look at our case studies.

If you have any queries regarding the support we offer or how we could support your council please do not hesitate to get in touch at

Change Management Diagram
What the change management team offers

This diagram illustrates the support that the IS Change Management Team offers councils. It highlights the importance of two way conversations.

We will:

  • listen to your needs
  • share knowledge
  • support you in your change and transformation projects
  • help you transform the way services are delivered

In return, we would encourage all of you to:

  • let us know what topics are important to you
  • let us know what support, tools and templates you need
  • share good practice and lessons learned with others
  • be an active participant on the Knowledge Hub, change managers network group

A full description is available.

Change Management Team