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myaccount
The simple and secure sign-in service for online public services in Scotland.
myaccount provides people living in Scotland with the ability to set up an online account. And, to use that online account - using a single user name and password if they choose - to access a range of online public services, such as paying council tax, requesting a parking permit or paying for school meals, made available by service providers.
For public service providers, myaccount provides a secure and trusted authentication service that is standards-based, easy to integrate and free to use.
myaccount was launched in 2014. Since then it has been adopted by 23 councils to allow citizens to access online services securely. It is also used by the award-winning “My Diabetes My Way,” NHS Scotland service, enabling their patients to securely authenticate themselves on the diabetes patient information portal.
Testimonials
“Using the myaccount service for user provisioning and authentication avoids NHS Scotland having to develop similar solutions itself, substantially reducing our development costs and avoiding duplication across the public sector. By partnering with the myaccount service, our login management and administrative support overheads are significantly reduced. Patients also benefit by having a login that is quick and easy to use and maintain.”
Dr Scott Cunningham, Technical Consultant, My Diabetes My Way
“This exciting development enables us to improve the service we offer to local parents of children attending Aberdeenshire’s schools, helping them pay online using their own laptop, tablet or smartphone in an easy and secure way.”
Nicola Graham, Head of IT, Aberdeenshire Council
“It’s given us the opportunity to use an existing public sector asset, avoiding the need to develop our own solution to authenticate customers. myaccount has enabled us to deliver this cost effectively and to release significant cost savings…”
Michelle Morris Deputy Chief Executive Highland Council
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
- Economic Outcomes Programme
- Fairer Scotland Duty
- Improving Outcomes in Money Advice
- Linking Community and Spatial Planning
- National Co-ordinator - Child Poverty Action Reports
- Organisational Development
- Community Planning Improvement Board
- Planning for Place Programme
- Roads Collaboration Programme
- Spatial Information Service
- Tackling Violence Against Women
- Welfare Advice and Health Partnerships
- Workforce Planning
Data and Intelligence
As well as news from the Improvement Service other news relevant to local government improvement in Scotland. is also published. The Improvement Service welcomes contributions from Scottish local authorities and partner organisations. If you have a story you would like to share, contact us.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
See past issues of the IS newsletter
Find out about all the events and activities organised by the Improvement Service or of interest to Scottish local authorities here. If you would like to add an event to this calendar, please contact info@improvementservice.org.uk
You can quickly browse events from the calendar opposite, or go to the events page for full details of all events.
