myaccount case studies

Read how public sector organisations across Scotland are using myaccount.

Supporting Digital Innovation

The Digital Public Services programme comprises a range products and services which help councils and partners deliver efficient, high quality public services. This case study looks at how it is supporting innovation in digital public services.

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Digital Public Services Project Delivery

In 2018, the IS began looking for technology partners to help develop myaccount and its platform for digital services, and use it to support wider ambitions to realise Scotland’s potential in a digital world. Our twin requirements were to maintain business-as-usual with minimal disruption, and to exploit new technologies and innovation to help meet emerging and future requirements, bringing real benefits to Scotland.

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Online school payments in Aberdeenshire

The cost and administrative burden of cash handling in schools can be significant. When Aberdeenshire Council introduced an online payments system for school catering services across its secondary schools, using myaccount for authentication, there were benefits for parents, schools and the Council.

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Digital transformation at Highland Council

One year on from introducing new digital services using myaccount for customer sign in and authentication, Highland Council is well on its way to achieving its target of dealing with 40% of customer transactions online.

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myaccount - the secure and simple sign-in service for online public services

mygovscot ‘myaccount’ is the simple and secure sign-in service to access online public services provided by eligible public bodies in Scotland.  It is the agreed national approach for individuals to sign-in to online public services within Scotland. This case study outlines its development.

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Trail-blazing digital services for Edinburgh citizens

How City of Edinburgh Council is using myaccount to offer automated services to its customers online.

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Digital Public Services Team