Working at the Improvement Service
For all recruitment queries contact:
Tel. 01506 282012
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
The IS delivers a range of products and services that support CPPs to build their capacity to deliver the public service reform agenda.
The IS has a non-partisan role to support all elected members in Scotland.
The Improvement Services produces a series of newsletters on a range of subjects, including myaccount, elected members, tellmescotland as well as the main IS newsletter. Subscribe on this page.
The IS is a small organisation but our work is wide ranging and varied. The greater proportion of our resources are deployed in developing and supporting the use of around 30 core products and services and we also deliver the myaccount digital public service.
We employ people across a variety of roles including programme and project managers, business analysts and facilitators. We also offer a comprehensive graduate training programme.
We recognise that our people are key to our success. We offer an inspiring working environment, a competitive salary and benefits package, as well as excellent training and career development opportunities.
By providing a challenging, friendly and supportive working environment, our aim is to attract and retain the best people and to help them achieve their potential.
We are fully committed to helping our people develop, broaden their skills and progress in their career. We do this through relevant professional and practical training, providing other opportunities for learning and development and our ongoing Performance Review and Personal Development Planning (PRPDP) process.
The wellbeing of our employees is important to us. We strongly support a balanced working life and employees in most positions work flexible hours, aligned to corporate policy on flexible working. Ultimately, working at the IS means working with partners across the length and breadth of Scotland. However whilst some travel is necessary we have developed a range of modern and agile working practices to support employees to make best use of their time whilst at the same time maximising impact.
Overall our terms and conditions are flexible and progressive and include a generous annual leave entitlement.
We employ people from all walks of life and backgrounds and our equalities policy is firmly embedded within our recruitment process.