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2024-25 report
The framework captures key performance indicators for money and welfare rights advice services funded by local authorities on both an in-house and commissioned basis.
The Advice Insights Framework Annual Report 2024-25 found almost quarter of a million individuals have been able to access locally based welfare rights and money advice services and the total financial gains recorded are £435.7 million. This means that every £1 invested delivers financial gains for individuals of £14.
Other key findings included:
- 22% of individuals initially accessed services on a face-to-face basis
- Over 25,000 individuals, who were supported to manage their debts, collectively had debts of £165.5 million
- Around 48% lived in households where the income was £10,000 or less