Every day, people have to present physical proofs of who they are to access public services or obtain entitlements for which they are eligible. A lot of work has been done over the last few years to establish digital identities – a way for people to access services electronically without the constant need to present and re-present proofs. The Improvement Service is already playing its part in helping people access public services securely across Scotland and we have plans to do much more. Find out more about our plans for myaccount.

Scotland's councils spent £25.9m on advice services in 2018-19, which were accessed by almost 250,000 people. The Common Advice Performance Management Reporting Framework measures the performance of local authority-funded welfare and money advice services, looking to improve impact and value for money. Find out how your council performed in our local summary reports.