Resources from the Improvement Service you may be interested in.
Insights
Blogs and thought leadership on issues affecting local government in Scotland.
Perspectives on Christie 10 Years on
2021 marked 10 years since the publication of the independent report from the Christie Commission on the future delivery of public services. In this Improvement Service Thought Leadership article, COSLA President Councillor Alison Evison, Young Scot Chair Elma Murray OBE, and James Mitchell, Professor of Public Policy at University of Edinburgh, share their perspectives on the lasting impact of the Commission and how we can bring the principles forward.
COVID-19 Support
Local Government Benchmarking Framework
The Local Government Benchmarking Framework (LGBF) brings together a wide range of information about how all Scottish councils perform in delivering services to local communities. It is a high-level benchmarking tool designed to help senior management teams and elected members ask questions about key council services.
Public Service Improvement Framework
The Public Service Improvement Framework (PSIF) is a self-assessment approach to support improvement in organisations, with a comprehensive review of their own activities and results. It promotes a robust approach to continuous improvement and is mapped to a number of established organisational improvement tools.
Data Services
Want to make more sense of your data to help redesign services and set local priorities? Have gaps in your data? Need some data expertise or help with data tools? The IS has products and services to help you make the best use of your data, supporting decision-making and service planning.
Political Leadership Development
Support for the professional development of Scotland's councillors. Our products and services include political skills assessment, coaching for senior elected members, induction materials, briefings, guidance and webinars.
Change Management
The change team at the IS helps councils and their partners to deliver transformational and operational level change. Support is based on what councils have told us they need as well as research into the overall challenges facing the sector so that we can offer support on a proactive basis.