Gerard possesses a wide range of experience, in both the public and private sector. This includes liaising with a number of organisations and the management of projects in a variety of settings. Gerard’s most recent role was as Community Planning and Partnerships Manager in a Scottish council, working within a team that not only coordinated and carried out activity for the CPP but also led the council’s approach to local community capacity development and capacity building. Gerard’s previous roles included one where he supported and led a range of change projects in a number of Scottish councils and public sector organisations.
Clare has worked in the local government field for the last 10 years. Nine years of this was in a council setting where Clare had a variety of roles including community planning, performance management and, latterly, service improvement focusing on a variety of change projects across the council. Clare has completed a PDA in project management and has a good understanding and working knowledge of council and partnership arrangements and requirements.
Emily graduated from Queen Margaret University with a degree in Business Management. She then started working in the Corporate Transformation and Organisation Development team at Perth and Kinross Council as a transformation graduate. Her role was to support the council’s transformation programme, giving Emily experience in project management and change management. In 2017 Emily joined the Improvement Service where she now supports all councils and partners to deliver the change necessary to reform the way in which public services are delivered.
Adam joined the Improvement Service from the oil and gas industry where he worked on offshore exploration projects. Previous roles incorporated planning and management of complex technical projects against agreed budget, schedule and quality requirements, monitoring project risks, identifying potential problems and initiating solutions. At the Improvement Service Adam works across all local authorities and with Scottish Government on the expansion of funded early learning and childcare to 1140 hours; holding workshops, providing training to up-skill staff and conducting bespoke business analysis and research to support councils in this programme.
Margaret comes from an HR background where she has specialised in training and learning & development for 17 years. Primarily Margaret’s knowledge and experience has been within the private sector, however, recently she moved to the public sector where she managed the Organisational Development team at West Lothian Council, before joining the Improvement Service. Margaret has a proven track record of success, including creative learning & development initiatives, change management and strong collaboration.
Lisa joined the Improvement Service from financial services where she had been providing business and process analysis support to retail and investment banks for the last eight years.
Working within large and complex programmes of change and on smaller scale pilots across various products and services, her experience includes process design and customer journey mapping, requirements gathering and workshop facilitation, and the design of people, recruitment and workplace culture strategy and change.
At the Improvement Service Lisa provides business analysis support to all local authorities as they prepare to the deliver the expansion of funded early learning and childcare to 1140 hours.
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Change Management Team
The Improvement Service (IS) is the national improvement organisation for local government in Scotland.
Our purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
Through a series of principles, the IS works to promote improvement in local government and among its partners to support them improve outcomes and reduce the outcome gaps within populations and within areas.
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